Crystal Report Viewer Error: "CRAXDRT Error Occured on Server. 507 : An Exception Occured" RRS feed

  • Question

  • We have recently setup Window Server 2003 SP2 (IIS V6.0) with Crystal Report 8.5 installed. All things working well for report viewer in internet browser, but only the problem is when user trying to export report to a file (CR/word/rich text/etc format) will hit the error:

    CRAXDRT Error Occurred on Server. 507 : An exception occurred

    Only option is click "OK" to continue... Well, so we just click "OK" and try again... Note that, for second tried onward will hit another error:

    CRAXDRT Error Occurred on Server. 70 : Permission denied

    It was annoying us as export crystal report to a file is the major part for our daily operation. We have search over the intranet and there are so many similar cases but without a clear direction where this error was hitted.

    In addition, I have done some permission setting between my website in IIS and CR Viewer, i.e. shared viewer to the website, set permission of viewer to allow access of anonymous intranet user... unfortunately still can't work...

    Look forward to experienced to share the solution/opinion. Thanks!

    Friday, October 17, 2008 3:10 AM


  • Hi customer,


    According to the description, the issue seems to be related to the third party application Crystal Reports. I am afraid that I have to say that we are not the best resource. You may refer to the following KB article find the technical support of Crystal Reports you need. The engineers and community members there are more specialized on the Crystal Reports and will assist you in a more efficient way.


    How to get help with Crystal Reports - International and U.S.



    Hope the issue will be resolved soon and thanks for your understanding.

    David Shen - MSFT
    • Marked as answer by David Shen Tuesday, October 21, 2008 3:49 AM
    Tuesday, October 21, 2008 1:27 AM