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checked out documents refusing to be checked in RRS feed

  • Question

  • Hi I have two users who are unable to check their documents in. The 1st user had to rename their document and then  uploaded a new doc, the 2nd user still can't check in.  The error for the 2nd user is :

    This document was checked ouut to your local drafts folder but the local copy could not be checked in to the site. Close any application that is editing the document and try to check in again, or discard the checkout.

    There is no program editing the document, any views ? Should I ask the client to restart their workstation ? Can i as admin attempt check in ?

    Thanks


    Thursday, June 23, 2011 1:15 PM

Answers

All replies

  • Hi roastchicken,

     

    Please refer to the following KB article, this problem has been mentioned in it, maybe you can resolve it by applying the hotfix:

    http://support.microsoft.com/default.aspx?scid=kb;en-us;970946&sd=rss&spid=12200.

     

    Thanks & Regards,

    Peng Lei

    • Marked as answer by David HM Thursday, June 30, 2011 8:04 AM
    Friday, June 24, 2011 2:11 AM
  • Hi i've looked at the link, the file your refering to is :

    File name File version File size Date Time Platform
    Wss-kb970946-fullfile-x86-glb.exe 12.0.6510.5001 19,048,696 26-Jun-2009 07:35 x86

    My wss version is 12.0.0.6421 (sp2), is the above version newer or older ? Is there a difference between hotfix and a patch ?

    Thanks

    Thursday, June 30, 2011 12:55 PM