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your digital ID name cannot be found by the underlying system

    Question

  • Hello All ,

    In our environment , one of the user is having an problem in opening the recurrence meeting invite which is created as encrypted meeting (i.e private meeting).When the user attempt to open a meeting invite it throws the below mentioned error .But user can able to open the same meeting invite in Webmail (owa).

    1.We have recreated user profile but still the problem persist .

    2.We have deleted the existing certificate and reloaded the new certificate but the same problem persist.

    3.We tried creating the user profile in different system but still issue persist in user profile.

    4.We checked through safe mode but still problem persist in user outlook profile.

    5.We checked both in online and cached mode but still problem persist in users outlook profile.

    6.We moved user mailbox from one server to another server but still issue persist in users outlook profile.

    7.One weird thing which i noticed on the problematic meeting is, it shows the attachment symbol in the users calendar but actually there is no attachment on that meeting when i open it through Webmail (owa) .

    8.Others encrypted meetings are opening fine on both owa and outlook .

    Error Message : your digital ID name cannot be found by the underlying system

    Please suggest us the steps that we need perform to fix this issue .

    Thanks in advance.


    Thanks & Regards S.Nithyanandham

    Friday, April 21, 2017 11:36 AM

All replies

  • Hello All , 

    Can someone shed light on this case .


    Thanks & Regards S.Nithyanandham

    Monday, April 24, 2017 6:02 AM
  • Hi,

    Does this issue affect all of the users/clients PC or specific user/Client PC on the calendar?

    If it’s not affect all the clients, it’s recommended to compare the certificates on the problematic clients and the normal clients and export all certificates from the normal machines or properly associated them on the problematic machines.

    Please verify the proper certificate is associated in mail client.

    Please refer to the article: https://support.microsoft.com/en-us/help/822504/outlook-continues-to-use-old-certificates-after-you-migrate-from-key-management-server-to-public-key-infrastructure

    Hope it helps.


    Regards,

    Jason Chao


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    Monday, April 24, 2017 8:10 AM
    Moderator
  • Hi Nithyanandham,

    Two situations that might be of some help.

    1. This error occurs when another application is also making use of the private key and certificate of the recepient and locking the key and certificate in the process. Closing that application would solve the problem.

    2. The problem also occurs if for any reason the user is not one of the original recepients of the email, and the email has not been re-encrypted for their sake (for instance, the mail is sent, encrypted and all, as an attachment in another mail).

    Kind Regards,

    Tuesday, April 25, 2017 7:26 AM