Hi srcarroll,
Have we tried to reconnect the account under outlook 2007 (delete one and then add it again to check out)?
Follow this article:
https://support.office.com/en-us/article/Set-up-email-in-Outlook-2007-1cf5c44a-43c1-4332-bb54-0d7545322cc0#__toc332372197
If there are any errors popped out, please share it here.
Further, we may also seek help at the forum below:
https://social.technet.microsoft.com/Forums/en-US/home?forum=outlook
Regards
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