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IE9 Won't install. Neutral MSU installation failed (Access denied) RRS feed

  • Question

  • Windows 7 64 bit.

    Trying to install IE9. We tried it over SCCM, but that failed. I'm trying to do it manually now.

    I've tried it with AD administrator and local administrator.

    We have IE8 on the machine. I've tried to empty windows/temp with IE9 related folders/files, but that didn't have any effect.

    I've been trying to google this problem for quite a while now with no success.

    Any ideas? :)

    Here is the log: 

    00:00.000: ====================================================================

    00:00.031: Started: 2013/09/10 (Y/M/D) 10:33:25.873 (local)

    00:00.046: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)

    00:00.078: Command line: "C:\TEMP\IE9-Windows7-x64-fin.exe"

    00:00.093: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421

    00:00.109: INFO:    Previous version of Internet Explorer: 8.0.7601.18106

    00:00.140: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...

    00:00.156: INFO:    ...and 9.1.0.0...

    00:00.171: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...

    00:00.187: INFO:    iexplore.exe version check success. Install can proceed.

    00:00.202: INFO:    Trying to extract ID: 7006 (0) as "IE9-neutral.Extracted.cab"

    00:00.421: INFO:    Trying to extract ID: 7010 (1035) as "ielangpack-FIN.CAB"

    00:00.499: INFO:    Trying to extract ID: 5006 (0) as "IE9-support.cab"

    00:00.936: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)

    00:00.982: INFO:    Windows 7 operating system detected.

    00:00.998: INFO:    Service pack major: 1

    00:01.014: INFO:    Service pack minor: 0

    00:01.029: INFO:    Service pack name:  Service Pack 1

    00:01.248: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.

    00:18.985: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.

    00:19.063: INFO:    No reboot policy and supplemental files successfully downloaded and extracted for use.

    00:19.125: INFO:    No reboot logic message NrApiStart(0), lParam=0x00307f10 returned 0x00000000.

    00:19.671: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.

    00:19.687: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.

    00:19.718: INFO:    Installing with the downloaded package. C:\WINDOWS\TEMP\IE9B51B.tmp\IE9-neutral.Downloaded.msu

    00:19.890: INFO:    Launched package installation: C:\WINDOWS\system32\dism.exe /online /add-package /packagepath:C:\WINDOWS\TEMP\IE9B51B.tmp\IE9-neutral.Downloaded\Windows6.1-KB982861-x64.cab /quiet /norestart

    00:45.521: INFO:    Process exit code 0x00000005 (5) [Access is denied. ]

    00:45.552: ERROR:   Neutral MSU installation failed (exit code = 0x00000005 (5)).

    00:45.583: INFO:    Launched package installation: C:\WINDOWS\system32\dism.exe /online /add-package /packagepath:C:\WINDOWS\TEMP\IE9B51B.tmp\ielangpack-FIN.CAB /quiet /norestart

    00:49.639: INFO:    Process exit code 0x00000005 (5) [Access is denied. ]

    00:49.655: ERROR:   Language package installation failed (exit code = 0x00000005 (5)).

    00:49.686: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00000005 returned 0x00000000.

    00:49.702: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.

    00:49.764: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.

    00:49.826: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.

    02:34.675: INFO:    Setup exit code 0x00000005 (5) [Access is denied. ]

    02:34.753: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll

    02:35.486: INFO:    SQM Upload returned 403

    02:35.533: INFO:    Cleaning up temporary files in: C:\WINDOWS\TEMP\IE9B51B.tmp

    02:36.125: INFO:    Unable to remove directory C:\WINDOWS\TEMP\IE9B51B.tmp, marking for deletion on reboot.

    02:36.172: INFO:    Released Internet Explorer Installer Mutex


    Tuesday, September 10, 2013 10:04 AM

Answers

  • Hi,

    To successfully install Internet Explorer 9, I suggest you refer to the following steps:

    1.Right click and select run as administrator.

    2.Make sure Internet Explorer 9 prerequisites are installed.

       Prerequisites for installing Internet Explorer 9

       http://support.microsoft.com/kb/2399238/en-us

    3.Temporarily disable antispyware and antivirus software.

    4.Use Windows Update to install the latest updates for your computer.

    I also recommend you configure windows in a clean boot environment, then try to install IE9 again.

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135/en-us

    If still doesn’t work, use System Update Readiness Tool(CheckSUR) to check this issue, you can find this information in the %WinDir%\Logs\CBS\CheckSUR.log.

    More details, please refer to the following KBs:

    System Update Readiness Tool fixes Windows Update errors in Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008

    http://support.microsoft.com/kb/947821

    What is the result?  please feel free contact me.

    Regards,

    Yolanda


    Wednesday, September 11, 2013 10:16 AM
    Moderator