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Windows Explorer restarts upon opening folders no error message RRS feed

  • Question

  • Ok. So Windows Explorer (Vista) restarts/reboots itself anytime I try opening a folder and/or file location on my laptop. It does this without providing an error message...which is very annoying.

     

    Tried to update but this prompted Windows Explorer to restart. IE and WM seem uneffected....help anyone???

    Sunday, March 30, 2008 5:07 PM

Answers

  •  

    Hi Dave,

     

    This is a kernel mode crash issue. Generally it occurs when a driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    I hope the problem will be resolved soon. Thank you for your time and cooperation!

     

    Tim Quan - MSFT

    Tuesday, April 1, 2008 3:00 AM
    Moderator

All replies

  •  

    Hi Dave,

     

    This is a kernel mode crash issue. Generally it occurs when a driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    I hope the problem will be resolved soon. Thank you for your time and cooperation!

     

    Tim Quan - MSFT

    Tuesday, April 1, 2008 3:00 AM
    Moderator
  • Sorted

     

    Thanks Tim

    Tuesday, April 1, 2008 11:54 AM