none
"Failure To Install Windows Updates - Rolling Back Windows Updates" When Clean Installing Win 7 Pro SP1 64 Bit

    Question

  • I'm clean installing Windows 7 Pro SP1 64 bit on some Dell Vostro 3560 laptops, after installing the drivers I run Windows Update, it detects 200+ critical updates, downloads them and nearly installs them all before I get "Failure To Install Windows Updates - Rolling Back Windows Updates" and they roll back.

    It's been two years or so since I've clean installed Windows 7, is there some prerequisite that's required now that I'm missing?

    Sunday, April 02, 2017 3:04 PM

All replies

  • Maybe your OS has system errors. You can try run sfc /scannow from cmd to make sure some system files aren't corrupted.

    After installing Windows 7, Windows updates might not work correctly, for example  Checking for updates is stuck and gives no result.

    To make sure Windows updates works well, first, follow these steps:

    1. Open Windows Update and change the Setting to Never check for updates
    2. Stop windows update service
    3. Restart computer
    4. Install KB3172605
    If that produces a result that says the update is not appropriate for you computer, you need to first install (KB3020369)

    Then you can manually install convenience roll-up package to install basic updates for your Windows with only one package. After that, check for updates and update normally.


    KB3172605:

    32 bit

    https://download.microsoft.com/download/C/D/5/CD5DE7B2-E857-4BD4-AA9C-6B30C3E1735A/Windows6.1-KB3172605-x86.msu

    64 bit

    https://download.microsoft.com/download/5/6/0/560504D4-F91A-4DEB-867F-C713F7821374/Windows6.1-KB3172605-x64.msu

    KB3020369:

    32 bit

    https://download.microsoft.com/download/C/0/8/C0823F43-BFE9-4147-9B0A-35769CBBE6B0/Windows6.1-KB3020369-x86.msu 

    64 bit

    https://download.microsoft.com/download/5/D/0/5D0821EB-A92D-4CA2-9020-EC41D56B074F/Windows6.1-KB3020369-x64.msu

    Convenience roll-up: http://www.catalog.update.microsoft.com/Search.aspx?q=3125574

    more information about the roll-up: https://blogs.technet.microsoft.com/windowsitpro/2016/05/17/simplifying-updates-for-windows-7-and-8-1/



    Sunday, April 02, 2017 4:15 PM
  • Thank you for your reply. I'm installing Windows from a Microsoft DVD and the same thing is happening across three machines so I'm not sure about the system errors theory but I'll try the updates you specify and the rollup package, I'm working on these machines again on Tuesday.
    Sunday, April 02, 2017 5:38 PM
  • Things seemed to improve after downloading & installing .Net Framework 4.6.2 and IE11, Windows Updates are now up to date.
    • Edited by MalcH Tuesday, April 04, 2017 10:36 AM
    Tuesday, April 04, 2017 10:36 AM
  • Hi,

    Are there any error codes recorded in the Event Viewer(Windows Logs\Applications, Setup, System)?

    If you have got a Windows 7 product key, we could try to download the latest Windows 7 ISO here.
    Download Windows 7 Disc Images (ISO Files)
    https://www.microsoft.com/en-us/software-download/windows7
     
    Disable firewall and antivirus temporarily.

    To troubleshoot the issue deeply, please check the CBS.log in C:\Windows\Logs\CBS for detailed information. If you have troubles in analyzing the log, please upload the log to OneDrive and paste the link here.

    Best regards,
    Joy.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, April 05, 2017 1:31 AM
    Moderator
  • Thanks Joy, this resolved itself in the end.
    Thursday, April 06, 2017 1:15 PM