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Windows 7 unexpected blue screen shutdown RRS feed

  • Question

  • Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    a
      BCP1:    0000000000000000
      BCP2:    0000000000000002
      BCP3:    0000000000000001
      BCP4:    FFFFF80002E9872C
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1

    Sunday, December 25, 2011 6:27 PM

Answers

  • Hello,

    Bug Check Code 0xA: http://msdn.microsoft.com/en-us/library/ff560129(v=VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS for assistance.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
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    Microsoft Certified Trainer

    • Marked as answer by Arthur Xie Thursday, January 5, 2012 7:05 AM
    Monday, December 26, 2011 8:33 PM
  • 0xa = IRQL_NOT_LESS_OR_EQUAL. Some general information on this error,
     
     
    You can either troubleshoot the dumps yourself,
     
     
    Or upload them to skydrive for further analysis and post a link,
     
     

    -- Mike Burr
    Technology
    • Marked as answer by Arthur Xie Thursday, January 5, 2012 7:05 AM
    Monday, December 26, 2011 4:58 AM
  • Hi,

     

    This problem could be a memory related issue. Please upgrade all the driver on your machine and check the issue in Clean Boot to determine whether this problem is caused by third party software.

    http://support.microsoft.com/kb/929135

     

    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG.

     

    Also you could use Windows Memory Diagnostic to check memory. And let me know the result.

    1.       Click Start button, type “Windows Memory Diagnostic” then press Enter.

    2.       Click Restart now and check for problem.

     

    For further troubleshooting, please upload this file via SkyDrive and post link here.

     

    Hope that helps


    William Tan

    TechNet Community Support

    • Marked as answer by Arthur Xie Thursday, January 5, 2012 7:05 AM
    Tuesday, December 27, 2011 9:37 AM
  • I suggest updating BIOS and device drivers from HP first.

    If the issue persists, test it in Safe Mode:  Restart your computer and start pressing the F8 key on your keyboard. When the Windows Advanced Options menu appears, select Safe Mode, and then press Enter. 

    In addition, you can upload the dump file to the http://skydrive.live.com/ using your Live ID and I will check it:
     
    1. Click Start Button, type "%SystemRoot%\Minidump" (without quotation marks) in the Start Search box and press Enter.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like Mini092003-01.dmp) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please upload the ZIP file.
    • Marked as answer by Arthur Xie Thursday, January 5, 2012 7:05 AM
    Tuesday, December 27, 2011 9:54 AM

All replies

  • Any solutions to these problems?
    Sunday, December 25, 2011 6:27 PM
  • Bug Check 0xA :  http://msdn.microsoft.com/en-us/library/ff560129(v=vs.85).aspx

     

    Please Upload the DMP files in C:\Windows\minidump into SkyDrive.

     

    Regards,

     


    MCP ✦ MCTS ✦ MCITP
    Sunday, December 25, 2011 7:31 PM
  • 0xa = IRQL_NOT_LESS_OR_EQUAL. Some general information on this error,
     
     
    You can either troubleshoot the dumps yourself,
     
     
    Or upload them to skydrive for further analysis and post a link,
     
     

    -- Mike Burr
    Technology
    • Marked as answer by Arthur Xie Thursday, January 5, 2012 7:05 AM
    Monday, December 26, 2011 4:58 AM
  • Hello,

    Bug Check Code 0xA: http://msdn.microsoft.com/en-us/library/ff560129(v=VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS for assistance.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Arthur Xie Thursday, January 5, 2012 7:05 AM
    Monday, December 26, 2011 8:33 PM
  • Hi,

     

    This problem could be a memory related issue. Please upgrade all the driver on your machine and check the issue in Clean Boot to determine whether this problem is caused by third party software.

    http://support.microsoft.com/kb/929135

     

    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG.

     

    Also you could use Windows Memory Diagnostic to check memory. And let me know the result.

    1.       Click Start button, type “Windows Memory Diagnostic” then press Enter.

    2.       Click Restart now and check for problem.

     

    For further troubleshooting, please upload this file via SkyDrive and post link here.

     

    Hope that helps


    William Tan

    TechNet Community Support

    • Marked as answer by Arthur Xie Thursday, January 5, 2012 7:05 AM
    Tuesday, December 27, 2011 9:37 AM
  • I suggest updating BIOS and device drivers from HP first.

    If the issue persists, test it in Safe Mode:  Restart your computer and start pressing the F8 key on your keyboard. When the Windows Advanced Options menu appears, select Safe Mode, and then press Enter. 

    In addition, you can upload the dump file to the http://skydrive.live.com/ using your Live ID and I will check it:
     
    1. Click Start Button, type "%SystemRoot%\Minidump" (without quotation marks) in the Start Search box and press Enter.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like Mini092003-01.dmp) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please upload the ZIP file.
    • Marked as answer by Arthur Xie Thursday, January 5, 2012 7:05 AM
    Tuesday, December 27, 2011 9:54 AM