Enabled 2FA on FB / Lost link to FB account on Authenticator App - how to restore RRS feed

  • Question

  • Hi All Gents/Ladies/IT GURUs,

    I managed to loose the account on Microsoft Authenticator App which was linked to my FB. And yes I didn't have a backup, is there any way how Microsoft can restore this back ? As I need the code, and can't get the Qr barcode or secret key from FB as I'm locked out and don't have access to it.


    Thursday, April 16, 2020 3:02 PM

All replies

  • I have the same problem. From what I have seen microsoft seems to be avoiding questions such as these for 2 reason. One could be that the current outbrake is causing a lack in support staff. Another could be that microsoft just doesn’t have a solution to this.
    Friday, April 17, 2020 8:28 PM
  • I have the same issue and I fill forms to Facebook to identify my person but they doesn’t respond either. I don’t know what else to do, I think that MA needs to have a generic code as a backup to avoid this type of issues.
    Friday, June 26, 2020 12:02 AM