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MS Project Pro 2007 Crash RRS feed

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    I have a PM that is having problems with MS Project Pro crashing when she tries to open the application. All other Microsoft applications seem to be working just fine. This just started yesterday for her. Here are the error details:

    Problem signature:

      Problem Event Name:                        APPCRASH

      Application Name:                             WINPROJ.EXE

      Application Version:                           12.0.6554.5000

      Application Timestamp:                     4d4c65d5

      Fault Module Name:                          WINPROJ.EXE

      Fault Module Version:                        12.0.6554.5000

      Fault Module Timestamp:                  4d4c65d5

      Exception Code:                                  c0000005

      Exception Offset:                                004b9905

      OS Version:                                          6.1.7601.2.1.0.256.4

      Locale ID:                                             1033

    Additional information about the problem:

      LCID:                                                     1033

      Brand:                                                   Office12Crash

      skulcid:                                                 1033

    Any ideas on what might be happening? Do we need to uninstall MS Project from her computer and then reinstall the application? She has done a reboot of her computer and that did not fix the problem. We are running Windows 7

    Thank you,

    Travis

    Travis Long IT Project Manager Entry Idaho Power Co. Project Server Admin

    Tuesday, October 8, 2013 3:44 PM

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    Hi

    It can be user's local profile issue. Please login with a different user account to the same machine and check if the issue is reproducing.

    • Marked as answer by TravisLong Friday, July 18, 2014 4:29 PM
    Wednesday, October 9, 2013 3:59 PM

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    Travis,

    It's a little less common for older versions of Project to crash but it does happen. Before uninstalling and re-installing Project, try rebuilding the Global file. The working Global should be in: C:\users\[her user name]\App data\Roaming\Microsoft\MS Project\12\1033. Drag that Global to the trash and then try to open Project. If it opens successfully, the user's working Global file was corrupt. If Project still does not open, she is probably stuck with uninstalling and re-installing Project. If she had custom settings (i.e. views, filters, etc.), she can take the Global file from the trash and replace the default working Global with the one from the trash. That will restore all custom settings.

    One other thought though. If this just started happening, did she install any new software on her computer? If so, I suggest that software be removed as there might be a conflict.

    And by the way, make sure she has SP3 installed for Project 2007.

    Hope this helps.

    John

    Tuesday, October 8, 2013 4:03 PM
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    John,

    Thank you for the response! I will give this a try and let you know what we come up with.

    Thanks,

    Travis

    Travis Long IT Project Manager Entry Idaho Power Co. Project Server Admin

    Tuesday, October 8, 2013 8:26 PM
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    We tried removing the Global file and opening MS Project, but that did not fix the problem. We are now going to try the uninstall/reinstall option.

    When she opens MS Project and tries to connect to the server it throws the error and then it will not close down. We even tried to close it down through the task manager and that did not work.

    So we will try to reinstall it on her machine and go from there.

    Thank you for the input!

    Travis

    Travis Long IT Project Manager Entry Idaho Power Co. Project Server Admin

    Tuesday, October 8, 2013 10:00 PM
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    Hi

    It can be user's local profile issue. Please login with a different user account to the same machine and check if the issue is reproducing.

    • Marked as answer by TravisLong Friday, July 18, 2014 4:29 PM
    Wednesday, October 9, 2013 3:59 PM
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    Travis,

    Your original post didn't indicate the use of Project Server but it sounds like that is what you have. If you are using Project Server, does Project Pro crash when used in standalone mode? If it only crashes when connecting to Project Server, it could be server issue and you might get a better response if you post to the Project Server forum at: http://social.technet.microsoft.com/Forums/projectserver/en-US/home?forum=projectserver2010general.

    John

    Wednesday, October 9, 2013 5:04 PM