locked
can not login to android skype for Business client RRS feed

  • Question

  • we have skype for Business server in my company

    we can login in windows client

    but when i can try to connect whit android client i get this error message " Can’t sign in. Please check your account information and try again. "

    we don't have edge server

    i crate a WiFi network, this network is directly connect to LAN, DNS and DHCP are ok, I have ping

    SIP address and UPN are the same

    Sunday, December 2, 2018 10:13 AM

All replies

  • Hi RezaEtemad,

    Please kindly note that you will have to deploy reverse proxy for SFB mobility. All Mobility Service traffic goes through the reverse proxy, regardless of where the origination point is—internal or external.

    For details, please refer to the following document  https://technet.microsoft.com/en-us/library/hh690030(v=ocs.15).aspx

    The following snapshot of mobility flow could also be as the reference:


    Kind regards,

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Calvin-Liu Friday, December 14, 2018 10:04 AM
    Monday, December 3, 2018 7:11 AM
  • hi Calvin Liu

    thank you  for replay. i will check it.

    my production skype is Enterprise, but for test i install another server but in standard mode and i can connect to it whit mobile without any extra action. !!

    Monday, December 3, 2018 4:26 PM
  • Hi,

    Reverse proxy is to handle the https traffic (Mobility and etc), regardless of whether a mobile device is internal or external to your network, the device always connects to the Skype for Business Server Mobility service externally, through your reverse proxy.

    For details of planning for mobility in SFB, please check this article: https://docs.microsoft.com/en-us/skypeforbusiness/plan-your-deployment/mobility/

    To have the Reverse Proxy deployed in your environment, refer to the below link forthe supported reverse proxy for Skype for Business 2015 to know supported Reverse proxy vendors :

    https://docs.microsoft.com/en-us/skypeforbusiness/certification/infra-rev-proxy


    Kind regards,

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    • Edited by Calvin-Liu Friday, December 7, 2018 9:24 AM
    Friday, December 7, 2018 9:24 AM
  • Hi,

    Mobile client will try to access the external web service FQDN, please check if the client can resolve this FQDN DNS records within WiFi.


    Friday, December 7, 2018 9:25 AM
  • Hi,

    Are there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well. :) 

    Kind regards, 

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to shareexplore and talk to experts about Microsoft Teams.


    Tuesday, December 11, 2018 6:24 AM