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  • Question

  • I have had ***@hotmail.com since the beginning of emails not Microsoft is say it doesn't exist??????? that is my work and personal account.

    What happened to it and how do I retrieve it.


    Tuesday, January 8, 2019 5:22 PM

All replies

  • I have had ***@hotmail.com since the beginning of emails not Microsoft is say it doesn't exist??????? that is my work and personal account.

    What happened to it and how do I retrieve it.


    Hi,

    Please walk through the steps in the following official article and see if the account can be found:

    That Microsoft account doesn't exist

    You may also check the following thread which discusses a similar situation:

    hotmail account doesn't exist anymore

    Then sorry but here we mainly focus on general issues about Office desktop client. If you would like further assistance on this question, it is suggested to post a new thread in the dedicated forum for Outlook.com:

    https://answers.microsoft.com/en-us/outlook_com/forum/oaccount

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

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    Wednesday, January 9, 2019 2:16 AM