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How to remove extra line breaks from emails in the description field RRS feed

  • Question

  • I have an Exchange Connector (3.0) monitoring an inbox.  Whenever an service request is created from an email, the email is pasted into the description and adds a line break after each line in the email.  Is there a way to remove all those extra line breaks?
    Tuesday, January 28, 2014 4:27 PM

Answers

  • The emails are HTML-formatted? Could you please try this with a plain-text email?

    Andreas Baumgarten | H&D International Group

    Tuesday, January 28, 2014 5:39 PM
  • If you can not change the incoming email, you can change the description with orchestrator.

    Patrick Wahlmüller

    Friday, January 31, 2014 9:11 AM

All replies

  • The emails are HTML-formatted? Could you please try this with a plain-text email?

    Andreas Baumgarten | H&D International Group

    Tuesday, January 28, 2014 5:39 PM
  • Will do.
    Tuesday, January 28, 2014 11:40 PM
  • If you can not change the incoming email, you can change the description with orchestrator.

    Patrick Wahlmüller

    Friday, January 31, 2014 9:11 AM