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Outlook O365 needs password, but dialog box disappears RRS feed

  • Question

  • Hello,

    We can see the "Needs Password" prompt at the bottom of the Outlook screen, but when we click the dialog box to enter the password flashes for less than a second before it disappears.

    Not quite the same as no prompt, and I did follow some of the suggestions there.

    Even reinstalled Office - no change.

    Inserted the below Registry Key - Workaround Fix 

    HKCU\SOFTWARE\Microsoft\Office\15.0\Common\Identity\EnableADAL (Value 1)

    Any suggestions 

    Kind Regards

    Siva

    Thursday, February 20, 2020 2:02 AM

Answers

  • Hi Siva ,

    What's the version of your Outlook 365? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.
    What specific operations did you do before this problem occurred?(such as update Outlook version or change email password)
    After the problem occurs, if you click the "Needs Password" prompt at the bottom of the Outlook screen, will Outlook client work normally?

    Do other users in your work environment have the same problem as you?

    >>Inserted the below Registry Key - Workaround Fix
    As I know, the workaround you mentioned actually disables Modern Authentication via registry. In order to conduct further researches on your issue, please try the following suggestions:

    1. What's the type of your account? POP, IMAP or Exchange? If you use an Exchange account, please try to log in to IMAP or POP account and see if the problem can be reproduced. If you use an IMAP or POP account, please try to enable 2-step verification and log in with the app password to see if it works.
    2. This problem may be related to your windows environment, please try to update your windows to the latest version.
    3. It is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if there is any difference.
    4. To check if your email account is normal, please try to log in to the web mailbox and see if your email account can work fine.
    5. Please try to remove your email account on the Outlook client and reconfigure it manually to see if the issue continues.
    6. Problems with the password cache may cause issue like this. Please try to clear out the Outlook related credentials and see if it works: Control Panel > Credential Manager > Windows Credentials > Locate the set of credentials that has your email account in the name > Expand and click Delete> Restart Outlook Client.
    7. Antivirus software usually affects Outlook client and may cause some conflicts. Try to turn off your antivirus software to check if the issue will be gone.

    Hope this can be helpful.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, February 20, 2020 9:27 AM

All replies

  • Hi Siva,

    Does opening Outlook in safe mode still experiencing the same issue?

    Thanks,

    Marcus

    Thursday, February 20, 2020 7:54 AM
  • Hi Siva ,

    What's the version of your Outlook 365? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.
    What specific operations did you do before this problem occurred?(such as update Outlook version or change email password)
    After the problem occurs, if you click the "Needs Password" prompt at the bottom of the Outlook screen, will Outlook client work normally?

    Do other users in your work environment have the same problem as you?

    >>Inserted the below Registry Key - Workaround Fix
    As I know, the workaround you mentioned actually disables Modern Authentication via registry. In order to conduct further researches on your issue, please try the following suggestions:

    1. What's the type of your account? POP, IMAP or Exchange? If you use an Exchange account, please try to log in to IMAP or POP account and see if the problem can be reproduced. If you use an IMAP or POP account, please try to enable 2-step verification and log in with the app password to see if it works.
    2. This problem may be related to your windows environment, please try to update your windows to the latest version.
    3. It is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if there is any difference.
    4. To check if your email account is normal, please try to log in to the web mailbox and see if your email account can work fine.
    5. Please try to remove your email account on the Outlook client and reconfigure it manually to see if the issue continues.
    6. Problems with the password cache may cause issue like this. Please try to clear out the Outlook related credentials and see if it works: Control Panel > Credential Manager > Windows Credentials > Locate the set of credentials that has your email account in the name > Expand and click Delete> Restart Outlook Client.
    7. Antivirus software usually affects Outlook client and may cause some conflicts. Try to turn off your antivirus software to check if the issue will be gone.

    Hope this can be helpful.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, February 20, 2020 9:27 AM
  • Thanks Jeff,

    Appreciate for getting back to me on this.

    What's the version of your Outlook 365 - Version  1908 (Build11929.20562 Click-to-Run)

    After the problem occurs, if you click the "Needs Password" prompt at the bottom of the Outlook screen, will Outlook client work normally? No - Still on the "Need Password" state

    Not all the staff are affected - only 3 staff are affected at the moment.

    I haven't updated the MS Office to the latest version yet - will do so and get back.

    Regards

    Siva Parthipan

    Thursday, February 20, 2020 11:59 PM
  • Hi,

    I'm glad to see your issue has been fixed.

    Here I will provide a brief summary of this post for your information. This will make answer searching in the forum easier!

    Request/Expectation:

    Outlook O365 needs password, but dialog box disappears

    Solution Summary:

    1. What's the type of your account? POP, IMAP or Exchange? If you use an Exchange account, please try to log in to IMAP or POP account and see if the problem can be reproduced. If you use an IMAP or POP account, please try to enable 2-step verification and log in with the app password to see if it works.
    2. This problem may be related to your windows environment, please try to update your windows to the latest version.
    3. It is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if there is any difference.
    4. To check if your email account is normal, please try to log in to the web mailbox and see if your email account can work fine.
    5. Please try to remove your email account on the Outlook client and reconfigure it manually to see if the issue continues.
    6. Problems with the password cache may cause issue like this. Please try to clear out the Outlook related credentials and see if it works: Control Panel > Credential Manager > Windows Credentials > Locate the set of credentials that has your email account in the name > Expand and click Delete> Restart Outlook Client.
    7. Antivirus software usually affects Outlook client and may cause some conflicts. Try to turn off your antivirus software to check if the issue will be gone.

    Reference Links:

    No.


    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Sunday, March 1, 2020 4:20 AM
  • Nope, when I open it in safe mode it goes well
    Sunday, March 1, 2020 11:42 AM