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Windows 7 randomly reboots and hard hangs RRS feed

  • Question

  • Hello

    My computer keeps getting frozen. My mouse and keyboard are unresponsive. Also when I press that CAPS LOCK key, the lights dont respond either. So I went into Event viewer and I found 2 problems, one was a critical error, and other was an error. Here is the critical error:

    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          2/6/2012 4:54:42 PM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      Matteo-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2012-02-06T23:54:42.750816100Z" />
        <EventRecordID>17331</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Matteo-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">0</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">false</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>


    And the other error: 

    Log Name:      System
    Source:        EventLog
    Date:          2/6/2012 4:55:06 PM
    Event ID:      6008
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Matteo-PC
    Description:
    The previous system shutdown at 4:53:00 PM on ‎2/‎6/‎2012 was unexpected.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="EventLog" />
        <EventID Qualifiers="32768">6008</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-02-06T23:55:06.000000000Z" />
        <EventRecordID>17327</EventRecordID>
        <Channel>System</Channel>
        <Computer>Matteo-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>4:53:00 PM</Data>
        <Data>‎2/‎6/‎2012</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>4343</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Binary>DC070200010006001000350000002401DC070200010006001700350000002401600900003C000000010000006009000000000000B00400000100000000000000</Binary>
      </EventData>
    </Event>

    By the way, I didnt get any blue screen when these happened, even though in system settingsI have the "Restart automatically after a system failure" unchecked. I dont even see the MINIDUMP files in system32.

    I have already read Microsofts kb2028504  article, and my issue totally describes Scenario 3. I have ran memtest also and had no problems. I did the SFC command in cmd, nothing. Please help me, because this is really starting to fustrate me.

    • Changed type Matt Chi Thursday, February 9, 2012 5:11 PM
    Tuesday, February 7, 2012 2:41 PM

Answers

  • Okay heres what I found out. It seems that every time I try to save a movie from Windows Live Movie Maker the whole computer will freeze after a while.
    • Proposed as answer by zhen tan Tuesday, February 21, 2012 2:48 AM
    • Marked as answer by Arthur Xie Tuesday, February 21, 2012 5:47 AM
    Sunday, February 19, 2012 10:02 PM

All replies

  • Cmon, no one still knows yet? :( , this is really starting to get annoying, I really hope somebody can find a solution.
    Friday, February 10, 2012 1:52 AM
  • Hi,

    In this case, I suggest you update all the drivers, unplug all the external drives and boot Windows 7 in safe mode. Then check whether this problem occurs in safe mode. If the issue disappears, it could be caused by third party software. Then you could refer this article and use 50-50 method to narrow down this issue:
    http://support.microsoft.com/kb/929135

    Otherwise, this could be a hardware related issue, please also check the following:
    a) Overclocking: Disable overclocking and see whether the issue happens when the system is run at the correct speed.
    b) Power Supply: Make sure that the power supply has enough wattage to appropriately handle the installed devices. If you added memory, installed a newer processor, installed additional drives, or added external devices, such devices may require more energy than the current power supply can provide consistently.
    c) Overheating: Check whether the system is overheating by examining the internal temperature of the hardware.

    Hope that helps


    William Tan

    TechNet Community Support

    Monday, February 13, 2012 1:50 AM
  • Yes I did update the drivers. Windows 7 has all the latest updates , I have even tried performing a clean boot before, didn't work. 


    Im not sure about over clocking , I don't even know if I am overlocking or not, nor how to disable it. I think my power supply can handle everything. I don't know about over heating. 


    I don't think its no use booting into safe mode because the freezing/reboot problem can take a while before happening, it can take from an hour to a week or two. 
    Wednesday, February 15, 2012 6:39 PM
  • can you explain alittle more about what you are doing at the time of these freezes? or is it completely random like you come back from not being on your computer and its frozen?

    What are the specs of your system also?

    Wednesday, February 15, 2012 7:11 PM
  • Well the last time I remember it freezing was when I was playing a game, but it can also happen when I web browse, and it rarely happens when its idle. And also when I watch a video on my computer with VLC media player, I have experienced no freezes or reboots with it so far. Here are my specs:

    Motherboard:  MSI 760GM-E51(FX) http://www.msi.com/product/mb/760GM-E51--FX-.html

    Processor: AMD Phenom II x4 840 quad core processor 3.20 GHz

    4 GB Ram

    Videocard: Visiontek HD 5450 2GB http://reviews.bestbuy.com/3545/2286098/visiontek-ati-radeon-hd-5450-2gb-ddr3-pci-express-graphics-card-reviews/reviews.htm

    Windows 7 Ultimate 64 bit 6.1.7601 Service Pack 1 Build 7601




    • Edited by Matt Chi Friday, February 17, 2012 12:10 AM
    Friday, February 17, 2012 12:05 AM
  • download a program to keep track of the temps of your cpu and graphics card.  See if you can figure out temps when it freezes.  Could be your fan is going bad on the card.
    Friday, February 17, 2012 12:45 PM
  • My computer just froze again while saving a movie from windows live movie maker!
    

    • Edited by Matt Chi Friday, February 17, 2012 3:43 PM
    Friday, February 17, 2012 3:43 PM
  • Okay heres what I found out. It seems that every time I try to save a movie from Windows Live Movie Maker the whole computer will freeze after a while.
    • Proposed as answer by zhen tan Tuesday, February 21, 2012 2:48 AM
    • Marked as answer by Arthur Xie Tuesday, February 21, 2012 5:47 AM
    Sunday, February 19, 2012 10:02 PM