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BSOD mos24ser_QUADPORT.sys RRS feed

  • Question

  • Hi  all,

    after a lot of googeling I didn't found anything about this BSOD causing one of our virtualized WIN7 machines hosted on VMWare to crash every 3-4 days. What I found is something like an USB-Controller is causing this BSOD but on the web there is no hint how to deal with it.

    OS: Win 7 Professional x64

    CPU: 4vCPU

    Memory: 6144MB

    VMware Tools installed (latest/current)

    Does someone ever had this problem with this BSOD else?

    Any hints or help will be really appreciated!

    Thanks,

    André

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 00000000000000b8, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8800449cd67, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cf00e0
     00000000000000b8 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    mos24ser_QUADPORT+2fd67
    fffff880`0449cd67 498b83b8000000  mov     rax,qword ptr [r11+0B8h]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff88002ff5830 -- (.trap 0xfffff88002ff5830)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000008 rbx=0000000000000000 rcx=fffff80002cf26c0
    rdx=fffff80002c33560 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8800449cd67 rsp=fffff88002ff59c0 rbp=fffff880044a7570
     r8=fffff88002ff5ab0  r9=0000000000000008 r10=0000000000000000
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    mos24ser_QUADPORT+0x2fd67:
    fffff880`0449cd67 498b83b8000000  mov     rax,qword ptr [r11+0B8h] ds:9180:00000000`000000b8=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002ab7da9 to fffff80002ab8840
    
    STACK_TEXT:  
    fffff880`02ff56e8 fffff800`02ab7da9 : 00000000`0000000a 00000000`000000b8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`02ff56f0 fffff800`02ab6a20 : 00000000`00000017 fffffa80`0570e1c0 fffffa80`03ce9040 fffff800`02c32e80 : nt!KiBugCheckDispatch+0x69
    fffff880`02ff5830 fffff880`0449cd67 : fffffa80`05e067a0 fffffa80`0570e1c0 fffff880`044a7570 fffffa80`0570e6f8 : nt!KiPageFault+0x260
    fffff880`02ff59c0 fffffa80`05e067a0 : fffffa80`0570e1c0 fffff880`044a7570 fffffa80`0570e6f8 fffffa80`0570e3e0 : mos24ser_QUADPORT+0x2fd67
    fffff880`02ff59c8 fffffa80`0570e1c0 : fffff880`044a7570 fffffa80`0570e6f8 fffffa80`0570e3e0 00000000`00000000 : 0xfffffa80`05e067a0
    fffff880`02ff59d0 fffff880`044a7570 : fffffa80`0570e6f8 fffffa80`0570e3e0 00000000`00000000 fffffa80`0570e1c0 : 0xfffffa80`0570e1c0
    fffff880`02ff59d8 fffffa80`0570e6f8 : fffffa80`0570e3e0 00000000`00000000 fffffa80`0570e1c0 00000000`c0000120 : mos24ser_QUADPORT+0x3a570
    fffff880`02ff59e0 fffffa80`0570e3e0 : 00000000`00000000 fffffa80`0570e1c0 00000000`c0000120 fffff880`0449df2c : 0xfffffa80`0570e6f8
    fffff880`02ff59e8 00000000`00000000 : fffffa80`0570e1c0 00000000`c0000120 fffff880`0449df2c 00000000`c0000120 : 0xfffffa80`0570e3e0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    mos24ser_QUADPORT+2fd67
    fffff880`0449cd67 498b83b8000000  mov     rax,qword ptr [r11+0B8h]
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  mos24ser_QUADPORT+2fd67
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: mos24ser_QUADPORT
    
    IMAGE_NAME:  mos24ser_QUADPORT.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f6943f0
    
    FAILURE_BUCKET_ID:  X64_0xD1_mos24ser_QUADPORT+2fd67
    
    BUCKET_ID:  X64_0xD1_mos24ser_QUADPORT+2fd67
    
    Followup: MachineOwner
    ---------
    
    1: kd> lmvm mos24ser_QUADPORT
    start             end                 module name
    fffff880`0446d000 fffff880`044aff00   mos24ser_QUADPORT T (no symbols)           
        Loaded symbol image file: mos24ser_QUADPORT.sys
        Image path: \SystemRoot\system32\DRIVERS\mos24ser_QUADPORT.sys
        Image name: mos24ser_QUADPORT.sys
        Timestamp:        Wed Mar 21 03:58:56 2012 (4F6943F0)
        CheckSum:         0004B69F
        ImageSize:        00042F00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Monday, April 8, 2013 1:38 PM

Answers

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are often useful so include whatever you know


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Monday, April 8, 2013 3:59 PM
  • Hi,

    thanks, I have uploaded minidump files to skydrive as well as msinfo:

    http://sdrv.ms/Z7A8Cx

    http://sdrv.ms/Z7AHME

    Thanks for help,

    André

    Wednesday, April 10, 2013 6:54 AM
  • Did you make any changes before the issue appears?
    The BSOD is related to \SystemRoot\system32\DRIVERS\mos24ser_QUADPORT.sys. Please tell us the details of this file.
    Also, I suggest that you test your problem in Safe Mode with network and clean boot mode. Then check whether this problem occurs again.
    How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
    http://support.microsoft.com/kb/929135

    Meanwhile, take following general steps to prevent an error like this from happening again:
    1. Download and install updates and device drivers for your computer from Windows Update.
    2. Scan your computer for computer viruses.

    Tracy Cai
    TechNet Community Support

    Wednesday, April 10, 2013 9:05 AM
  • These were related to your Mos24ser_quadport.sys with description High-Speed USB MultiSerial Adapter Driver.  Your driver is almost two years old.  I would contact the developer to see if there is a patch or update.  In addition since most BSOD'S are a combination of things I would update to Service Pack-1 as that wold update the serial.sys driver that the USB device uses.


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com


    • Edited by ZigZag3143x Wednesday, April 10, 2013 9:37 PM
    • Marked as answer by AprilZhang Tuesday, May 7, 2013 8:35 AM
    Wednesday, April 10, 2013 9:37 PM
  • Hi,

    thanks for help. I will talk to the 3rd-party vendor which should be from our key card system provider Messerschmidt.

    Upgrading to SP-1 will be done additionally.

    Thanks,

    André

    • Marked as answer by tracycai Monday, April 15, 2013 8:09 AM
    Thursday, April 11, 2013 7:56 AM
  • Good luck and let us know if you  need help

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Friday, April 12, 2013 1:39 AM