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0000000000000003 blue screen RRS feed

  • Question

  • Hello everybody I'm new here and I'm having some problem.. 
    I'm getting the 0000000000000003 blue screen problem when I shut down the system and also its not shut downnig and I can't turn off my pc ..
    I'm having the problem after I've installed some game. 

    Please help me 
    Tuesday, November 20, 2012 11:16 PM

Answers

  •  We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (Chances are if you don't know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    • Marked as answer by ZigZag3143x Sunday, June 9, 2013 4:28 AM
    Wednesday, November 21, 2012 7:46 PM
  • Hi,


    According to the error code 0x3, you can refer to Bug Check 0x3: INVALID_AFFINITY_SET (Windows Debuggers).


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Test the issue in Safe Mode

    2. Update the BISO 

    3. Please be ensured that you have installed the latest drivers and all the updates


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    • Marked as answer by Leo Huang Monday, December 3, 2012 9:06 AM
    Thursday, November 22, 2012 9:03 AM

All replies

  •  We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (Chances are if you don't know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    • Marked as answer by ZigZag3143x Sunday, June 9, 2013 4:28 AM
    Wednesday, November 21, 2012 7:46 PM
  • Hi,


    According to the error code 0x3, you can refer to Bug Check 0x3: INVALID_AFFINITY_SET (Windows Debuggers).


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Test the issue in Safe Mode

    2. Update the BISO 

    3. Please be ensured that you have installed the latest drivers and all the updates


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    • Marked as answer by Leo Huang Monday, December 3, 2012 9:06 AM
    Thursday, November 22, 2012 9:03 AM