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DMP 2010 backup Hyper-V R2 CSV cluster event ID 3311 RRS feed

  • Question

  • Hello

    We have installed DPM2010 and are trying to backup Hyper-V R2 VM's.  Every time we run  the backup job the following error message appears in  DPM2010 and in the event log

    :Eventlog

    The back up to tape job failed for the following reason: (ID: 3311) The VSS application writer or the VSS provider is in a bad state. Either it was already in a bad state or it entered a bad state during the current operation. (ID: 30111)

    :DMP2010

    The VSS application writer or the VSS provider is in a bad state or entered a bad state during the current operation (ID30111 Details VssError. The writer experienced a non-transient error. if the backup process is retried, the error is likely to reoccur. (0x800423F4))

    We are using a VSS hardware provider from EMC on all of the four Hyper-V hosts. The version of the VSS hardware provider is 4.3 and the SAN is a CX4-120.

    I have tried to implement the solution from  to backup virtual machine on CSV with the system VSS provider but also the same error

    What is going wrong here. I thought with installing teh hardware provider allt he issues shoudl be solved.

    Regards

    charl

    Friday, October 22, 2010 1:15 PM

Answers

  • Charl if the backups are failing regardless of if you’re leveraging either the System or Hardware provider then chances are the host(s) may not be in a good state to take the backup. You need to check the Hyper-V host(s) for any errors from VSS or Volsnap. In addition, please open an elevated command prompt on the host(s) and execute “VSSADMIN.exe List Writers” and then check the output on the screen to see what the state of the Hyper-V writer is listed as.


    Cheers, Tyler F [MSFT] - This posting is provided "AS IS" with no warranties, and confers no rights.
    • Proposed as answer by ShaneB. _ Wednesday, October 27, 2010 2:14 PM
    • Marked as answer by T FrankeModerator Friday, February 11, 2011 4:09 PM
    Friday, October 22, 2010 5:34 PM
    Moderator
  • Hi Charl,

    Please reopen this thread if this issue persists. For now i am closing this thread.


    Thanks Shyama Hembram[MSFT] This posting is provided AS IS, with no warranties, and confers no rights.
    Thursday, February 10, 2011 1:41 PM
    Moderator

All replies

  • Charl if the backups are failing regardless of if you’re leveraging either the System or Hardware provider then chances are the host(s) may not be in a good state to take the backup. You need to check the Hyper-V host(s) for any errors from VSS or Volsnap. In addition, please open an elevated command prompt on the host(s) and execute “VSSADMIN.exe List Writers” and then check the output on the screen to see what the state of the Hyper-V writer is listed as.


    Cheers, Tyler F [MSFT] - This posting is provided "AS IS" with no warranties, and confers no rights.
    • Proposed as answer by ShaneB. _ Wednesday, October 27, 2010 2:14 PM
    • Marked as answer by T FrankeModerator Friday, February 11, 2011 4:09 PM
    Friday, October 22, 2010 5:34 PM
    Moderator
  • Hi Charl,

    Please reopen this thread if this issue persists. For now i am closing this thread.


    Thanks Shyama Hembram[MSFT] This posting is provided AS IS, with no warranties, and confers no rights.
    Thursday, February 10, 2011 1:41 PM
    Moderator