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DPMRA.exe error message on Windows 2003 Exchange server RRS feed

  • General discussion

  • We are receiving this following error message on our windows 2003 exchange server

    DPMRA.exe-application error-

    The exception unknown software exception 0xc0000417 occurred in the application at location 0x78589cf1.

    Has anyone seen this error message before?  if so, how do we resolve it?

    Tuesday, September 4, 2012 6:51 PM

All replies

  • Hi AnyR1,

    What version of DPM are you using? 2010?

    At the time of the backup verify the local application & system logs on the OS for leads since DPM will only interact with the already present architecture within the OS.


    Best Regards

    Robert Hedblom

    MVP DPM


    Check out my DPM blog @ http://robertanddpm.blogspot.com

    Tuesday, September 11, 2012 8:52 PM
    Moderator
  • Hi AnyR1,

    Do you still have problem with the Exchange backup? Please let us know within 7 days or this thread will be closed. Feel free to reopen the thread if the problem still persists.


    Best Regards

    Robert Hedblom

    MVP DPM


    Check out my DPM blog @ http://robertanddpm.blogspot.com

    Tuesday, November 13, 2012 11:52 AM
    Moderator
  • We are still receiving the error.  We are using DPM 2010.
    Wednesday, November 28, 2012 9:25 PM
  • Hi AmyR1,

    Could you please post the logs of DPMRA located in the temp catalouge of the DPM agent installation located on your Exchange server and also please post information from the local windows logs.


    Best Regards

    Robert Hedblom

    MVP DPM


    Check out my DPM blog @ http://robertanddpm.blogspot.com

    Friday, December 7, 2012 1:53 PM
    Moderator