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Windows 7 Black screen with cursor, Temporary Profiles, and 'This copy of windows is not genuine' problem RRS feed

  • Question

  • PLEASE TAKE THE TIME TO READ THIS, AS IM GETTING EXTREMELY DESPERATE NOW. I WILL BE FOREVER GRATEFUL.

    After partially partitioning my hard drive using Active Partition Recovery programme (was stopped half way through partition), I found that all desktop icons and apps had disappeared. The start menu became unresponsive, and I knew I had seriously messed up the system. I immediately restarted the computer and logged in with the normal account only to come to a Black screen with nothing but a white cursor and the message 'This copy of windows is not genuine' in the bottom right of the screen. (It is genuine though, as I forked out my hard earned fuckin* cash to buy it from the local computer shop).

    Anyway ive been surfing the web all day for fixes to this problem, and have managed to make small progress, by starting Task manager and creating a 'New task' for 'explorer.exe'. However, this brings up a few Icons and the old desktop but I get the message 'You have been logged on with a temporary profile' and as such - I cannot access any folders and any changes I make will be deleted at next login. I eventually found  the option to transfer administrative privellages from 'TrustedInstaller' to 'Andrew' (my account) but I get the error 'Cannot access control editor. The system cannot find the path specified".  Ive tried 'chkdsk' command prompt - which took a few hours - to no avail, and when I try to open any applications I get the message 'no such interface supported' .

    Furthermore, when I try to change the administrative permissions for the profiles, I get the message 'cannot open acces control editor. The system cannot find the path'. Ive obviously corrupted the profile or screwed up the registries when I tried to bloody partition the hard drive, but im not sure what to do. Im very hesitant to do a complete utility restore because I have so many important work related documents stored on there (as do my parents), family photos, etc. and I know they are still there, as I can see all the folders are still in place (and take up room on the hard drive) but I cannot access any files within them and the system cant seem to locate the file path of certain apps - thus I cannot make backup copies of anything.

    For example, iTunes is one of the few applications that comes up on the desktop on this temporary profile, but when I try to open it I get the message 'Apple application support was not found'. Just to add insult to injury however - Paint, calculator and notepad seem to function fine on the temp profile, the only drawback being that they are next to useless applications.

    On a sidenote, the 2nd profile that mum uses wont even log in whatsoever, it just logs back out straight away. Also, safe mode is not much different. I can run certain tasks as administrator, but I cannot access any files or control panel. Im not very tech savy so I probably shouldn't of tried that partition shit in the first place (which ironically was to recover files off a damaged external hard drive), but all that means is that I have no clue what to do now.

    Should I try inserting the win7 disk that came with it, running a system repair, changing the boot order in BIOS, or deleting the corrupt profile(s) and making a new one - or will that cause all data to be lost? Im still holding onto any hope of recovering the files on the computer, but that hope is dwindling, and I have a major assignment - among other things - that I had written which is in the bowels of this bloody machine (im using a mates computer at the moment).

    So basically I don't have a clue in hell what to do next? If any of you have encountered similar problems or can suggest a solution thanks in advance, and A SINCERE THANKS FROM THE BOTTOM OF MY HEART FOR TAKING THE TIME TO READ THIS THROUGH. Needless to say, if I do manage to get my data back -- ill sure as hell be making backups of everything.

    Wednesday, August 14, 2013 4:48 PM

Answers

  • Hi,

    Firstly, thanks for your so detailed description. As per your post, I know that your computer encountered serious damage. You have tried some solutions, but still no help.

    At this point, I would suggest you try the repair installation (In-Place Upgrade) to repair the system files. Performing a repair installation will not damage files and applications that are currently installed on your computer.

    To perform a repair installation of Windows 7, follow these steps:  

    1. Close all the running  applications.
    2. Insert the Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R2 DVD in the computer's DVD drive.
    3. In the Setup window, click Install Now.
      Note If Windows does not automatically detect the DVD, follow these steps: 

     

      1. Click Start, and then type Drive:\setup.exe in the Start Search box.
        Note The  Drive placeholder is the drive letter of the computer's DVD drive.
      2. In the Programs list, click Setup.exe. 
      3. In the Setup window, click Install Now.
    1. Click Go online to obtain the latest updates for installation (recommended).
    2. Type the CD key if you are prompted to do this.
    3. Select the operating system in "Install Windows" page you want to Upgrade or Inplace.
    4. Click Yes to accept the Microsoft Software License Terms.
    5. On the Which type of installation do you want? screen, click Upgrade.

    When the installation is complete, restart your computer.

    More information, please see:

    How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

    http://support.microsoft.com/kb/2255099

    If any questions, please feel free to let me know.

    Thanks.


    Karen Hu
    TechNet Community Support

    • Proposed as answer by Balaji M KundalamMVP Saturday, August 17, 2013 12:58 PM
    • Marked as answer by tracycai Monday, August 26, 2013 10:14 AM
    Friday, August 16, 2013 8:53 AM