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Windows 10 repeated upgrade failures RRS feed

  • Question

  • I have a HP Probook 4740 and am trying to install Windows 10 Pro. I have tried more than 10 times and I always get these symptoms.

    After 6 hours is has reached 0% and copying files 2%

    It takes over 72 hours to install. When installed the CPU runs at 100% making any operations impossible.

    Any help would be greatly appreciated.

    Monday, July 4, 2016 9:09 AM

Answers

All replies

  • Have you tried updating using the ISO?


    The fastest way to get the upgrade is to download the ISO.  An ISO is like a dvd so to use it you will need to right click>mount.  Start the upgrade from within windows.

    I would use the techbench link

    The Official Final Windows 10 download is now available (10586)

    Use the download tool to create ISO media to update your windows.

    http://www.microsoft.com/en-us/software-download/windows10


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Monday, July 4, 2016 9:30 AM
  • Unfortunately I have tried all of these methods, download iso burn dvd, create bootlable usb, clean install none of these work. 

    I am a windows insider and have had no problems with other machines I wonder if there is a hardware incompatibility with this particular model.

    Monday, July 4, 2016 9:43 AM
  • Hi,

    First, try to reset your Bios to a default configuration and install windows 10.

    Monday, July 4, 2016 1:09 PM
  • Hi Rosslare,

    I have checked the HP website. They have released the Windows 10 drivers for HP Probook 4740s.

    "It takes over 72 hours to install. "
    So the upgrade has been successful?
    If the upgrade has been successful. Please perform a clean boot to troubleshoot whether the 100% CPU performance issue is related to specific third party service.
    How to perform a clean boot in Windows
    https://support.microsoft.com/en-sg/kb/929135

    If the upgrade is not successful, please take the following steps to have a troubleshoot.
    Before we do the upgrade, please ensure the machine has got the latest updates and open an administrator command line to run "sfc /scannow"(Windows 7) or "dism /online /cleanup-image /restorehealth" to check the health of system files. Unplug all the external devices during the upgrade process. Turn off the antivirus software or uninstall it completely.
    To isolate the third party service conflict issue, we could do the upgrade in a clean boot environment.
    How to perform a clean boot in Windows
    https://support.microsoft.com/en-us/kb/929135

    If the issue persists, please check the setup.log(C:\$WINDOWS.~BT\Sources\Panther) (hidden)for more information to troubleshoot this issue. If you have troubles in analyzing the log, please upload it to OneDrive and paste the link here. We will try to analyze the log for you.

    Best regards


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Tuesday, July 5, 2016 2:46 AM
  • The following message is appearing when I attempt to upgrade I get 

    These are the details of the Video Display

    Video Adapter Intel(R) HD Graphics 4000
    Name [SIW] Intel Corporation 3rd Gen Core processor Graphics Controller [Hewlett-Packard Company]
    Code Name Not Available
    Video Processor Intel(R) HD Graphics Family
    Technology Not Available
    Adapter DAC Type Internal
    PCI ID 0x8086 / 0x0166 - Intel Corporation / 3rd Gen Core processor Graphics Controller
    PCI sub ID 0x103C / 0x17F4 - Hewlett-Packard Company
    Memory 1024 MBytes
    Performance Level Perf Level 0
    Adapter BIOS String Not Available
    Adapter BIOS Date 03/07/20
    Video Mode Description Not Available
    Driver Version 9.17.10.4229
    Drivers Not Available
    Driver Date 5-26-2015
    DirectX DirectX v11.0
    Properties
    Video Adapter AMD Radeon HD 7650M
    Name [SIW] Advanced Micro Devices, Inc. [AMD/ATI] Thames [Radeon HD 7550M/7570M/7650M] [Hewlett-Packard Company Radeon HD 7650M]
    Code Name Not Available
    Video Processor AMD Radeon Graphics Processor (0x6841)
    Technology Not Available
    Adapter DAC Type Internal DAC(400MHz)
    PCI ID 0x1002 / 0x6841 - Advanced Micro Devices, Inc. [AMD/ATI] / Thames [Radeon HD 7550M/7570M/7650M]
    PCI sub ID 0x103C / 0x17F4 - Hewlett-Packard Company / Radeon HD 7650M
    Memory 1024 MBytes
    Adapter BIOS String Not Available
    Adapter BIOS Date Not Available
    Video Mode Description 1600 x 900 x 4294967296 colors
    Driver Version 14.301.1003.1003
    Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver Date 2014-12-03 00:00:00

    It looks that an upgrade to Windows 10 is not possible !

    Wednesday, July 13, 2016 11:32 AM
  • You have a 2014 ATI video driver.

    Completely remove the current driver (or software) and install the newest driver available.  For instructions on how to do that Read all about updating drivers by my partner JMH3143 here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Wednesday, July 13, 2016 11:56 AM