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Excel 2007 freezes when try to open file RRS feed

  • Question

  • Hello, we have next problem:
    An user try to open particular file in Excel 2007 and get problem that Excel 2007 freezes. According to Task Manager it loads CPU to 25% and no data is going receive or send.

    What had been tried:
    1) Same file cannot be open from Excel 2007 in safe mode.
    2) Same file cannot be open in same way on other PCs with Excel 2007.
    3) Same file successfully opens on other PC with Excel 2013.

    Could you please say are there other ways to open the file in Excel 2007?

    Wednesday, April 29, 2015 7:03 AM

Answers

  • Hi Kirill Skudarnov,

    According to your description, it works fine in excel 2013. Could you tell me which version is this file created in?

    If it was created in excel 2013, I suppose it might be occurred by particular formatting/font/formula and so on. Please check the file contain these contents, if there are any particular contents in your excel file.

    And did you get any error message after opening the file in excel 2007? If you get any error message after opening the file in excel 2007, you can try to collect the event log and provide us with the whole error messages of event log.

    Steps of collecting event log:

    Open Event Viewer to check whether there's any error about the Excel/Word crash issue.

    Press Win + R, type "eventvwr" in the blank box, press Enter. In the Event Viewer, browse to Windows Logs -> Application, there may be some errors after the crash.

    If possible, you can share the file via OneDrive so that I can help you to check the issue with your file.

    Hope it’s helpful.

    Regards,

    Sunday, May 3, 2015 12:19 AM