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Windows 8.1 randomly freezes and restarts on Dell Venue Pro 11 RRS feed

  • Question

  • I have a new Dell Venue Pro 11 with Windows 8.1. It freezes at random times -- on random processes (music, firefox, etc.) -- goes to the BSOD and  into a restart. Happens a few random times-- a day; no pattern. Looking through the answers to related questions seems it comes down to hardware problem (new machine) or reinstall the OS. Correct?
    Friday, June 13, 2014 5:35 PM

Answers

  • Hi,

    To identify your issue, would you please help to post back the minidump file for our research?

    Please upload them to a file sharing service like Onedrive or "Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive 

    To ensure minidumps are enabled, refer to the step “Configure the dump type” in following article:

    How to read the small memory dump file that is created by Windows if a crash occurs
    http://support.microsoft.com/kb/315263#method2 


    Kate Li
    TechNet Community Support

    • Marked as answer by Cloud_TS Monday, June 23, 2014 11:57 AM
    Monday, June 16, 2014 9:13 AM

All replies

  • Did you installed any software or programs before problem started?

    In start, search for Windows Update and run it and install all updates.

    In start, search for Action Center and open it, check if there is any message.

    Friday, June 13, 2014 6:14 PM
  • Hi,

    To identify your issue, would you please help to post back the minidump file for our research?

    Please upload them to a file sharing service like Onedrive or "Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive 

    To ensure minidumps are enabled, refer to the step “Configure the dump type” in following article:

    How to read the small memory dump file that is created by Windows if a crash occurs
    http://support.microsoft.com/kb/315263#method2 


    Kate Li
    TechNet Community Support

    • Marked as answer by Cloud_TS Monday, June 23, 2014 11:57 AM
    Monday, June 16, 2014 9:13 AM