Hi,
Regarding of the issue, please provide us more information to assist you better.
- May I know the whole error message?
- Which operation system and Office do you use? Windows 10 & Office 2013 or other?
- Where did you create a folder? Root folder of the drive.
You may try the following suggestions one by one to check the issue.
Suggestion 1: Use your local admin account to test.
Suggestion 2:
Temporarily disable antivirus program
Suggestion 3:
- Navigate to the directory above the one you're having trouble with. (For example, to remove the limitations to your Desktop - navigate to c:\users\<usernamehere>. Then you'll see "Desktop" listed.)
- Right click on the directory you want to "unlock".
- Select "Properties", then un-check the "Read Only" attribute.
- Click "Ok" - and if appropriate, tell it to apply to all files, folders and sub-folders.
Suggestion 4: If you use Vista & Word 2007, please see this KB:
https://support.microsoft.com/en-us/kb/923917
Hope it's helpful.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.
