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Blue Screen Error RRS feed

  • Question

  • Hey,

    I have had the blue screen error three times now. It is not just a one off, it does it each time I restart my laptop. I have restored my laptop three times so I think it's time I get help. What is the problem and how can I fix it?

     

    Heres the details:

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    2057

    Additional information about the problem:
      BCCode:    d1
      BCP1:    0000000000000010
      BCP2:    0000000000000002
      BCP3:    0000000000000000
      BCP4:    FFFFF8800142E5D6
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    768_1

     

    I'm not much use so if you need any more info let me know.

    Sunday, October 16, 2011 5:20 PM

Answers

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Unknown bugcheck code (9088)
    Unknown bugcheck description
    Arguments:
    Arg1: fffff8800565f880
    Arg2: fffff8800565f884
    Arg3: fffff8800565f890
    Arg4: fffff8800565f894
    Debugging Details:
    ------------------
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x9088
    PROCESS_NAME:  IAANTmon.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffff8800110d41e to fffff80002a72740
    STACK_TEXT:  
    fffff880`0565f818 fffff880`0110d41e : 00000000`00009088 fffff880`0565f880 fffff880`0565f884 fffff880`0565f890 : nt!KeBugCheckEx
    fffff880`0565f820 00000000`00009088 : fffff880`0565f880 fffff880`0565f884 fffff880`0565f890 fffff880`0565f894 : iaStor+0x4b41e
    fffff880`0565f828 fffff880`0565f880 : fffff880`0565f884 fffff880`0565f890 fffff880`0565f894 00000000`00000000 : 0x9088
    fffff880`0565f830 fffff880`0565f884 : fffff880`0565f890 fffff880`0565f894 00000000`00000000 fffffa80`025c1000 : 0xfffff880`0565f880
    fffff880`0565f838 fffff880`0565f890 : fffff880`0565f894 00000000`00000000 fffffa80`025c1000 00000000`00000000 : 0xfffff880`0565f884
    fffff880`0565f840 fffff880`0565f894 : 00000000`00000000 fffffa80`025c1000 00000000`00000000 fffffa80`02023530 : 0xfffff880`0565f890
    fffff880`0565f848 00000000`00000000 : fffffa80`025c1000 00000000`00000000 fffffa80`02023530 fffffa80`01916b60 : 0xfffff880`0565f894
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    iaStor+4b41e
    fffff880`0110d41e ??              ???
    SYMBOL_STACK_INDEX:  1
    SYMBOL_NAME:  iaStor+4b41e
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: iaStor
    IMAGE_NAME:  iaStor.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a287aa4
    FAILURE_BUCKET_ID:  X64_0x9088_iaStor+4b41e
    BUCKET_ID:  X64_0x9088_iaStor+4b41e
    Followup: MachineOwner
    ---------
    1: kd> lmvm iaStor
    start             end                 module name
    fffff880`010c2000 fffff880`011de000   iaStor   T (no symbols)           
        Loaded symbol image file: iaStor.sys
        Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
        Image name: iaStor.sys
        Timestamp:        Fri Jun 05 02:53:40 2009 (4A287AA4)
        CheckSum:         000640D7
        ImageSize:        0011C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    -----------------------------------------------
    Your BSOD was caused by iaStor.sys driver. More about it: http://www.file.net/process/iastor.sys.html
    It have not been updated since 2009. Please update it or contact Intel Technical Support.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Miya Yao Thursday, October 20, 2011 7:59 AM
    Monday, October 17, 2011 10:14 PM

All replies

  • Hello,

    Bug Check Code 0xD1: http://msdn.microsoft.com/en-us/library/ff560244(v=VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    Sunday, October 16, 2011 9:41 PM
  • Here it is.. I didn't upload to skydrive as i didnt know how to.
    http://www.filefactory.com/file/ce6c12c/n/minidump.zip

    The most recent one is empty I think, this might be because I have just had to restore my laptop again.
    Monday, October 17, 2011 3:38 PM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Unknown bugcheck code (9088)
    Unknown bugcheck description
    Arguments:
    Arg1: fffff8800565f880
    Arg2: fffff8800565f884
    Arg3: fffff8800565f890
    Arg4: fffff8800565f894
    Debugging Details:
    ------------------
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x9088
    PROCESS_NAME:  IAANTmon.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffff8800110d41e to fffff80002a72740
    STACK_TEXT:  
    fffff880`0565f818 fffff880`0110d41e : 00000000`00009088 fffff880`0565f880 fffff880`0565f884 fffff880`0565f890 : nt!KeBugCheckEx
    fffff880`0565f820 00000000`00009088 : fffff880`0565f880 fffff880`0565f884 fffff880`0565f890 fffff880`0565f894 : iaStor+0x4b41e
    fffff880`0565f828 fffff880`0565f880 : fffff880`0565f884 fffff880`0565f890 fffff880`0565f894 00000000`00000000 : 0x9088
    fffff880`0565f830 fffff880`0565f884 : fffff880`0565f890 fffff880`0565f894 00000000`00000000 fffffa80`025c1000 : 0xfffff880`0565f880
    fffff880`0565f838 fffff880`0565f890 : fffff880`0565f894 00000000`00000000 fffffa80`025c1000 00000000`00000000 : 0xfffff880`0565f884
    fffff880`0565f840 fffff880`0565f894 : 00000000`00000000 fffffa80`025c1000 00000000`00000000 fffffa80`02023530 : 0xfffff880`0565f890
    fffff880`0565f848 00000000`00000000 : fffffa80`025c1000 00000000`00000000 fffffa80`02023530 fffffa80`01916b60 : 0xfffff880`0565f894
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    iaStor+4b41e
    fffff880`0110d41e ??              ???
    SYMBOL_STACK_INDEX:  1
    SYMBOL_NAME:  iaStor+4b41e
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: iaStor
    IMAGE_NAME:  iaStor.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a287aa4
    FAILURE_BUCKET_ID:  X64_0x9088_iaStor+4b41e
    BUCKET_ID:  X64_0x9088_iaStor+4b41e
    Followup: MachineOwner
    ---------
    1: kd> lmvm iaStor
    start             end                 module name
    fffff880`010c2000 fffff880`011de000   iaStor   T (no symbols)           
        Loaded symbol image file: iaStor.sys
        Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
        Image name: iaStor.sys
        Timestamp:        Fri Jun 05 02:53:40 2009 (4A287AA4)
        CheckSum:         000640D7
        ImageSize:        0011C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    -----------------------------------------------
    Your BSOD was caused by iaStor.sys driver. More about it: http://www.file.net/process/iastor.sys.html
    It have not been updated since 2009. Please update it or contact Intel Technical Support.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Miya Yao Thursday, October 20, 2011 7:59 AM
    Monday, October 17, 2011 10:14 PM