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When attempting to install Apps such as skype or whatsapp, prompted to advise a parrent to sign in. RRS feed

  • Question

  • Hi,

    I have a Nokia Lumia 520 phone. When I attempt to install apps such as skype or whatsapp, prompted to advise a parent to sign in.

    To be sure, I place my birthday as of year 2001 for convienient sake. But I began to think that it could be this reason I was prompted to ask an adult to sign in. However, after I manage to change my birthday I was still prompted to ask an adult to sign in so that I can install the apps.

    Please advise what is the issue? Should I reset factory settings?

    Thank you.

    Joshua

    Thursday, June 5, 2014 10:33 AM

Answers

  • Hi,

    Yes the problem is because of our birth date issue itself.

    One option is to link this account with any existing MS account like a family, which is done in case of actual minors using it. But it will give problems later to download Apps since you not are logged in as adult.

    Try disconnecting from MS account as stated here and then connect to a new account. I dint tried it but it should work.

    Or factory reset (settings->about->reset) is the option AFAIK.

    Shan_k.

    Thursday, June 5, 2014 11:41 AM