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Some email does not arrive? RRS feed

  • Question

  • Mostly for one user. The user runs Outlook 2010 I have deleted the outlook profile at her desk and rebuilt it and that did not help. Today she called and said she has to use her gmail account some times and said she just cc'ed herself on a email that was in her gmail account to her exchange account and it never arrived? I had her try and forward me the same email and it never arrived to me. I had her send a test email to both her and I from her gamil account and it arrived? I don't see them in the logs.

    We have Exchange 2007 running on server 2003 R2 SP2 X64.

    Thursday, June 21, 2012 2:03 PM

All replies

  • Could it be authentication on the default Receive connector? I have only 

    Integrated Windows authentication checked should I also check Exchange Server authentication?

    Thursday, June 21, 2012 2:24 PM
  • Ok this is even more odd, I can froward the email form my Gmail account that she can't from hers?
    Thursday, June 21, 2012 3:17 PM
  • On Thu, 21 Jun 2012 14:24:01 +0000, Ptex wrote:
     
    >Could it be authentication on the default Receive connector? I have only
    >
    >Integrated Windows authentication checked should I also check Exchange Server authentication?
     
    If that's the Receive Connector you use to accept mail from the
    Internet you have to allow anonymous connections.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Friday, June 22, 2012 2:13 AM
  • Hi Ptex,

    From your description, I understand that she cannot use Gmail account to send email to herself and you (on Exchange Server), right?

    When you check the smtp logs, can you see the records for she?

    Did she get NDR in her Gmail account?

    If I misunderstand on you, please explain your problem more clearly.

    Thanks,

    Evan Liu

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com  


    Evan Liu

    TechNet Community Support

    Friday, June 22, 2012 6:53 AM
  • She can send some email from her gmail account but can't forward or cc to her exchange account. She also complains that she never gets some email at all from from out side the domain.  She never gets a NDR neither does the people sending email that she never gets. I don't have smtp logging enabled. 
    Friday, June 22, 2012 12:26 PM
  • Hello,

    Can she send email directly to her Exchange account?

    Since she didn't get NDR, and not find the email in her exchange account, I think we need enable smtp logging to check whether this email has been sent to your Exchange server.

    How to Configure Protocol Logging
    http://technet.microsoft.com/en-us/library/bb124531(EXCHG.80).aspx

    Thanks,

    Evan Liu

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Evan Liu

    TechNet Community Support

    Tuesday, June 26, 2012 2:34 AM
  • Yes she can send directly. I'll enable logging.
    Tuesday, June 26, 2012 7:52 PM
  • Yes, enable logging and post the test result.

    Thanks,

    Evan Liu

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Evan Liu

    TechNet Community Support

    Wednesday, June 27, 2012 9:37 AM
  • I cant' test it she is now on vacation.
    Friday, June 29, 2012 12:53 PM
  • How do I now read the logs?

    Thursday, July 12, 2012 3:21 PM
  • lol is that the same as mail flow tools in the toolbox "message tracking"? 
    Thursday, July 19, 2012 11:05 AM
  • Ok  I have a user thats not getting a expected email from Christina.vellano@verizonwireless.com

    after looking in ProtocolLog\SmtpReceive I see 

    TOWN-HBWJ29ZOQC,08CF4817B46C7C18,21,10.0.0.183:25,64.18.3.108:40165,*,mail.meredithnh.org;town-hbwj29zoqc;town-hbwj29zoqc.tom,Certificate alternate names
    2012-08-14T12:41:14.116Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,22,10.0.0.183:25,64.18.3.108:40165,<,HELO psmtp.com,
    2012-08-14T12:41:14.116Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,23,10.0.0.183:25,64.18.3.108:40165,>,250 mail.meredithnh.org Hello [64.18.3.108],
    2012-08-14T12:41:14.209Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,24,10.0.0.183:25,64.18.3.108:40165,<,MAIL FROM:<christina.vellano@verizonwireless.com>,
    2012-08-14T12:41:14.209Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,25,10.0.0.183:25,64.18.3.108:40165,*,08CF4817B46C7C18;2012-08-14T12:41:13.647Z;1,receiving message
    2012-08-14T12:41:14.209Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,26,10.0.0.183:25,64.18.3.108:40165,>,250 2.1.0 Sender OK,
    2012-08-14T12:41:14.303Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,27,10.0.0.183:25,64.18.3.108:40165,<,RCPT TO:<ccompton@meredithnh.org>,
    2012-08-14T12:41:14.303Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,28,10.0.0.183:25,64.18.3.108:40165,>,250 2.1.5 Recipient OK,
    2012-08-14T12:41:14.694Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,29,10.0.0.183:25,64.18.3.108:40165,<,DATA,
    2012-08-14T12:41:14.694Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,30,10.0.0.183:25,64.18.3.108:40165,>,354 Start mail input; end with <CRLF>.<CRLF>,
    2012-08-14T12:41:14.975Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,31,10.0.0.183:25,64.18.3.108:40165,>,250 2.6.0 <185159227.3150.1344948072583.JavaMail.wlsmcapp@obsneacezap16.odc.vzwcorp.com> Queued mail for delivery,

    But the mail never arrives I think what that log output is saying is that it was queued for delivery, what should i look at next?

      Also I don't see them / it in the exchange toolbox queue viewer.
    • Edited by Ptex Wednesday, August 15, 2012 3:14 PM
    Wednesday, August 15, 2012 3:08 PM
  • On Wed, 15 Aug 2012 15:08:06 +0000, Ptex wrote:
     
    >
    >
    >Ok I have a user thats not getting a expected email from Christina.vellano@verizonwireless.com
    >
    >after looking in ProtocolLog\SmtpReceive I see TOWN-HBWJ29ZOQC,08CF4817B46C7C18,21,10.0.0.183:25,64.18.3.108:40165,*,mail.meredithnh.org;town-hbwj29zoqc;town-hbwj29zoqc.tom,Certificate alternate names
    >2012-08-14T12:41:14.116Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,22,10.0.0.183:25,64.18.3.108:40165,<,HELO psmtp.com,
    >2012-08-14T12:41:14.116Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,23,10.0.0.183:25,64.18.3.108:40165,>,250 mail.meredithnh.org Hello [64.18.3.108],
    >2012-08-14T12:41:14.209Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,24,10.0.0.183:25,64.18.3.108:40165,<,MAIL FROM:<christina.vellano@verizonwireless.com>,
    >2012-08-14T12:41:14.209Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,25,10.0.0.183:25,64.18.3.108:40165,*,08CF4817B46C7C18;2012-08-14T12:41:13.647Z;1,receiving message
    >2012-08-14T12:41:14.209Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,26,10.0.0.183:25,64.18.3.108:40165,>,250 2.1.0 Sender OK,
    >2012-08-14T12:41:14.303Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,27,10.0.0.183:25,64.18.3.108:40165,<,RCPT TO:<ccompton@meredithnh.org>,
    >2012-08-14T12:41:14.303Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,28,10.0.0.183:25,64.18.3.108:40165,>,250 2.1.5 Recipient OK,
    >2012-08-14T12:41:14.694Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,29,10.0.0.183:25,64.18.3.108:40165,<,DATA,
    >2012-08-14T12:41:14.694Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,30,10.0.0.183:25,64.18.3.108:40165,>,354 Start mail input; end with <CRLF>.<CRLF>,
    >2012-08-14T12:41:14.975Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,31,10.0.0.183:25,64.18.3.108:40165,>,250 2.6.0 <185159227.3150.1344948072583.JavaMail.wlsmcapp@obsneacezap16.odc.vzwcorp.com> Queued mail for delivery,
    >
    >But the mail never arrives I think what that log output is saying is that it was queued for delivery, what should i look at next? Also I don't see them / it in the exchange toolbox queue viewer.
     
    If the message isn't in the message tracking log files then it may
    just be getting dropped by whatever anti-spam you're running on the HT
    server.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Wednesday, August 15, 2012 5:59 PM
  • We use forefront and I don't see it being dropped.
    Wednesday, August 15, 2012 6:39 PM
  • On Wed, 15 Aug 2012 18:39:54 +0000, Ptex wrote:
     
    >We use forefront and I don't see it being dropped.
     
    When you try to track the message, what criterion are you using?
     
    The message-id is:
    185159227.3150.1344948072583.JavaMail.wlsmcapp@obsneacezap16.odc.vzwcorp.com
     
    Did you check the FPE agent log?
    C:\Program Files (x86)\Microsoft Forefront Protection for Exchange
    Server\Data\FSEAgentLog
     
    Are you using Cloudmark (i.e. FPE's Anti-Spam engine)? If so, what are
    the SCL Thresholds and Actions ?
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Wednesday, August 15, 2012 7:25 PM
  • Im not using cloudmark. I have not checked the FPE log and when I track the msg. I do it by the recipients address. But I'll try the ID.
    Wednesday, August 15, 2012 8:51 PM

  •  
    The message-id is:
    185159227.3150.1344948072583.JavaMail.wlsmcapp@obsneacezap16.odc.vzwcorp.com
     --
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    No results :(
    Wednesday, August 15, 2012 8:53 PM
  • On Wed, 15 Aug 2012 20:51:41 +0000, Ptex wrote:
     
    >Im not using cloudmark. I have not checked the FPE log
     
    When will you do that?
     
    >and when I track the msg. I do it by the recipients address. But I'll try the ID.
     
    Ok.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Wednesday, August 15, 2012 9:40 PM
  • On Wed, 15 Aug 2012 20:53:45 +0000, Ptex wrote:
     
    >> The message-id is: 185159227.3150.1344948072583.JavaMail.wlsmcapp@obsneacezap16.odc.vzwcorp.com
     
    >No results :(
     
    Looking at the name of your connector, I have to ask if you're using a
    hosting service?
     
    TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC
     
    If you are, have you engaged them in this search for the message?
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Wednesday, August 15, 2012 9:47 PM
  • All mail goes through postini first then it hits our exchange server.
    Thursday, August 16, 2012 11:18 AM
  • On Thu, 16 Aug 2012 11:18:03 +0000, Ptex wrote:
     
    >All mail goes through postini first then it hits our exchange server.
     
    Wow. So who thought up that name??? You usually see names like that
    when they're in a large data center.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Thursday, August 16, 2012 8:41 PM
  • umm me you like it?
    Tuesday, August 21, 2012 11:18 AM