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windows 7 give me black screen and cursor after log in why and how to solve RRS feed

  • Question

  • Hi i have windows 7 in my laptop i face problem

    when computer startup after login and writing user name and password it show to me black screen and cursor of mouse show to me

    this only that display after welcome screen after log in

    what is the problem and how to solve

    Thursday, September 24, 2015 10:10 PM

Answers

  • Check : https://social.technet.microsoft.com/Forums/windows/en-US/f51c720b-738d-4593-85fa-46746a1842b6/kernelprocessorpower-event-id-37-even-after-clean-boot?forum=w7itproperf


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by arnavsharma Wednesday, November 18, 2015 2:31 AM
    Friday, September 25, 2015 4:17 AM
  • Hi ahmedsakah,

    Thank you for your question.

    The issue could be caused by many reasons, we could check if the OS could login in safe mode. Then post the dump file which is under the following path to us for troubleshooting:

    C:\WINDOWS\MEMORY.DMP

    There are some links for us to refer:

    https://social.technet.microsoft.com/Forums/windows/en-US/97bcbccb-7f98-4c8a-85bc-416463155eca/print-spooler-service-causing-black-screen-on-login-system-unresponsive?forum=itprovistaprinting

    https://social.technet.microsoft.com/Forums/windows/en-US/cf95479e-3795-4787-aa83-bb8dde8643db/black-screen-with-only-cursor-after-logging-in-due-to-print-spooler?forum=w7itproinstall

    https://social.technet.microsoft.com/Forums/windows/en-US/b3c11027-966b-49f5-805c-172e01263360/blank-screen-with-cursor-after-logging-in?forum=w8itprogeneral

    Best Regard,

    Jim

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    • Marked as answer by arnavsharma Wednesday, November 18, 2015 2:31 AM
    Friday, September 25, 2015 7:47 AM
  • so since it works in safe mode we know its an issue with normal start up.  can you open task manager at the black screen after log in?
    • Marked as answer by arnavsharma Wednesday, November 18, 2015 2:31 AM
    Tuesday, September 29, 2015 8:34 AM
  • Hi ahmedsalah,

    Please update mini.dump file to Onedrive and tell us link for our troubleshooting.

    Best Regard,

    Jim

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    • Marked as answer by arnavsharma Wednesday, November 18, 2015 2:31 AM
    Thursday, October 8, 2015 7:58 AM

All replies

  • Check : https://social.technet.microsoft.com/Forums/windows/en-US/f51c720b-738d-4593-85fa-46746a1842b6/kernelprocessorpower-event-id-37-even-after-clean-boot?forum=w7itproperf


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by arnavsharma Wednesday, November 18, 2015 2:31 AM
    Friday, September 25, 2015 4:17 AM
  • Hi ahmedsakah,

    Thank you for your question.

    The issue could be caused by many reasons, we could check if the OS could login in safe mode. Then post the dump file which is under the following path to us for troubleshooting:

    C:\WINDOWS\MEMORY.DMP

    There are some links for us to refer:

    https://social.technet.microsoft.com/Forums/windows/en-US/97bcbccb-7f98-4c8a-85bc-416463155eca/print-spooler-service-causing-black-screen-on-login-system-unresponsive?forum=itprovistaprinting

    https://social.technet.microsoft.com/Forums/windows/en-US/cf95479e-3795-4787-aa83-bb8dde8643db/black-screen-with-only-cursor-after-logging-in-due-to-print-spooler?forum=w7itproinstall

    https://social.technet.microsoft.com/Forums/windows/en-US/b3c11027-966b-49f5-805c-172e01263360/blank-screen-with-cursor-after-logging-in?forum=w8itprogeneral

    Best Regard,

    Jim

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    • Marked as answer by arnavsharma Wednesday, November 18, 2015 2:31 AM
    Friday, September 25, 2015 7:47 AM
  • thank you for reply

    i open c windows folder in safe mode i cannot found memory.dump file

    i only found mini.dump folder inside windows folder in windows 7

    are this what you mean

    or what

    Friday, September 25, 2015 12:15 PM
  • Can you open up task manager at the black screen? 
    Saturday, September 26, 2015 12:33 PM
  • so since it works in safe mode we know its an issue with normal start up.  can you open task manager at the black screen after log in?
    • Marked as answer by arnavsharma Wednesday, November 18, 2015 2:31 AM
    Tuesday, September 29, 2015 8:34 AM
  • Hi ahmedsalah,

    Please update mini.dump file to Onedrive and tell us link for our troubleshooting.

    Best Regard,

    Jim

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    • Marked as answer by arnavsharma Wednesday, November 18, 2015 2:31 AM
    Thursday, October 8, 2015 7:58 AM