"Completing Upgrade" hang on new box with Premium SP1 RRS feed

  • General discussion


    Just got a new Core2 Quad machine pre-installed with Home Premium.  I tried upgrade to Ultimate SP1 (full version, fresh from the Company Store), receiving the message that the Upgrade option would not be available until I installed SP1. No problem, I did so and the machine, as expected, still worked fine.  I then kicked off the upgrade, which hung at "Completing Upgrade".


    Thoughts?  I'm confident that this isn't a hardware, driver, or BIOS issue for Vista, as in some of the previous "Completing Installation" threads, as I was already running Home Premium SP1.





    Wednesday, April 2, 2008 5:06 PM

All replies


    Hi Jeff,


    Thanks for posting here!


    Jeff, I'd like to confirm if the upgrade has been completed. If not, please help me to collect the log file for further research:


    1. Open a command prompt.

    2. In the command prompt, type in the following command and press Enter after each:


    Copy  C:\$WINDOWS.~BT\Sources\Panther\setupact.log  C:\

    Copy  C:\$WINDOWS.~BT\Sources\Panther\setuperr.log  C:\


    3. After reboot the computer and enter the previous Windows Vista, go to C:\ and send the setupact.log and setuperr.log as attachments to me. You can send it to my v- email account.


    Best regards,

    Wednesday, April 9, 2008 6:21 AM