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Lync conversation history under mailbox retention policy RRS feed

  • Question

  • Hi I have a 60-day retention policy setup on Exchange 2007 and it seems as though it is not deleting items in the Conversation History folder in Outlook. Any reason why this would be happening?

    Thanks,

    Derek

    Monday, November 2, 2015 8:04 PM

Answers

All replies

  • That would depend on how you configured the policy, which you chose not to share with us.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Monday, November 2, 2015 9:45 PM
    Moderator
  • Sorry Ed. it looks like under Managed Default Folders there is a MAIL60DAYS for the Folder Type All other folders in the mailbox.

    Monday, November 2, 2015 9:50 PM
  • Enter:

    Get-ManagedDefaultFolder -Identkty MAIL60DAYS | FL

    and post the results here.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Monday, November 2, 2015 10:03 PM
    Moderator
  • Get-managedDefaultFolder doesn't work. This is on Exchange 2007.

    Monday, November 2, 2015 10:05 PM
  • Sorry it's Get-ManagedFolder.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Monday, November 2, 2015 10:08 PM
    Moderator
  • FolderType                : All
    Description               : ManagedDefaultFolder
    FolderName                : All
    LocalizedFolderName       : {}
    StorageQuota              : unlimited
    Comment                   :
    LocalizedComment          : {}
    MustDisplayCommentEnabled : False
    BaseFolderOnly            : False
    TemplateIds               : {60 Days Mail Retention}
    AdminDisplayName          :
    ExchangeVersion           : 0.1 (8.0.535.0)
    Name                      : MAIL60DAYS
    DistinguishedName         : CN=MAIL60DAYS,CN=ELC Folders Container
                                domain-dsc,DC=local
    Identity                  : MAIL60DAYS
    Guid                      : 87ce654b-dc24-4007-a141-cb316dfc45ea
    ObjectCategory            : domain-dac.local/Configuration/Schema
    ObjectClass               : {top, msExchELCFolder}
    WhenChanged               : 6/1/2011 10:23:21 AM
    WhenCreated               : 6/1/2011 10:23:06 AM
    OriginatingServer         : DC.domain-dac.local
    IsValid                   : True
    Monday, November 2, 2015 10:12 PM
  • Please enter this command and post the results.

    Get-ManagedContentSettings -FolderName "Conversation History" | fl


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Monday, November 2, 2015 10:31 PM
    Moderator
  • It said No managed folder with the name 'Conversation History' was found in Active Directory.

    Monday, November 2, 2015 10:34 PM
  • Okay, please try this:

    Get-ManagedContentSettings | fl


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Monday, November 2, 2015 10:36 PM
    Moderator
  • MessageClassDisplayName    : E-mail
    MessageClass               : IPM.Note;IPM.Note.AS/400 Move Notification Form v1.0;IPM.Note.Delayed;IPM.Note.Exchange.ActiveSync.R
                                 eport;IPM.Note.JournalReport.Msg;IPM.Note.JournalReport.Tnef;IPM.Note.Microsoft.Missed.Voice;IPM.Not
                                 e.Rules.OofTemplate.Microsoft;IPM.Note.Rules.ReplyTemplate.Microsoft;IPM.Note.Secure.Sign;IPM.Note.S
                                 MIME;IPM.Note.SMIME.MultipartSigned;IPM.Note.StorageQuotaWarning;IPM.Note.StorageQuotaWarning.Warnin
                                 g;IPM.Notification.Meeting.Forward;IPM.Outlook.Recall;IPM.Recall.Report.Success;IPM.Schedule.Meeting
                                 .*;REPORT.IPM.Note.NDR
    Description                : Managed Content Settings
    RetentionEnabled           : True
    RetentionAction            : PermanentlyDelete
    AgeLimitForRetention       : 60.00:00:00
    MoveToDestinationFolder    :
    TriggerForRetention        : WhenDelivered
    MessageFormatForJournaling : UseTnef
    JournalingEnabled          : False
    AddressForJournaling       :
    LabelForJournaling         :
    ManagedFolder              : MAIL60DAYS
    ManagedFolderName          : MAIL60DAYS
    AdminDisplayName           :
    ExchangeVersion            : 0.1 (8.0.535.0)
    Name                       : mail60days
    DistinguishedName          : CN=mail60days,CN=MAIL60DAYS,CN=ELC Folders Container,CN=QAC,CN=Microsoft Exchange,CN=Services,CN=Con
                                 figuration,DC=domain-DSC,DC=local
    Identity                   : mail60days
    Guid                       : 505442eb-fb35-4159-98c6-bf3abaf3fdb4
    ObjectCategory             : domain-DSC.local/Configuration/Schema/ms-Exch-ELC-Content-Settings
    ObjectClass                : {top, msExchELCContentSettings}
    WhenChanged                : 6/1/2011 4:21:38 PM
    WhenCreated                : 6/1/2011 10:24:36 AM
    OriginatingServer          : DC.domain-DSC.local
    IsValid                    : True
    • Edited by DRUSSQAC Monday, November 2, 2015 10:38 PM edit
    Monday, November 2, 2015 10:37 PM
  • Correction!  Try this:

    Set-ManagedContentSettings -Identity mail60days -MessageClass @{add="IPM.Note.Microsoft.Conversation","IPM.Note.Microsoft.Missed","IPM.Note.Microsoft.Conversation.Voice","IPM.Note.Microsoft.Missed.Voice"}

    I'd recommend you keep the previous value so you can put it back in the event that this breaks something.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!



    Monday, November 2, 2015 10:43 PM
    Moderator
  • What do you mean KEEP? So this removes everything under messageclass except for IPM.Note.IPM.Note.* ?

    Monday, November 2, 2015 10:46 PM
  • oh so this would just add this additional IPM and keep the current correct?

    Monday, November 2, 2015 10:49 PM
  • See my corrected post above.

    Keep means copy the value and paste it in Notepad or something like that.  My corrected code above just adds some IPM.Note subtypes to the content settings so shouldn't break anything.

    If it fails due to a syntax error, please post the text (not a screenshot) of the command and error.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Monday, November 2, 2015 10:50 PM
    Moderator
  • thanks Ed. I will give that a try - have to head out.

    Monday, November 2, 2015 10:51 PM
  • Yes, that's what it should do.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Tuesday, November 3, 2015 1:56 AM
    Moderator
  • [PS] C:\Users\administrator.domain_dsc\Desktop>Set-ManagedContentSettings -Identity mail60days -MessageClass @{add="IPM.Note.Mi
    osoft.Conversation","IPM.Note.Microsoft.Missed","IPM.Note.Microsoft.Conversation.Voice","IPM.Note.Microsoft.Missed.Voice"}
    Set-ManagedContentSettings : A parameter cannot be found that matches parameter name 'MessageClass'.
    At line:1 char:62
    + Set-ManagedContentSettings -Identity mail60days -MessageClass <<<<  @{add="IPM.Note.Microsoft.Conversation","IPM.Note.Microsof
    .Missed","IPM.Note.Microsoft.Conversation.Voice","IPM.Note.Microsoft.Missed.Voice"}
        + CategoryInfo          : InvalidArgument: (:) [Set-ManagedContentSettings], ParameterBindingException
        + FullyQualifiedErrorId : NamedParameterNotFound,Microsoft.Exchange.Management.SystemConfigurationTasks.SetManagedContentSet
       tings
    Tuesday, November 3, 2015 11:14 AM
  • Sorry, I was looking at Exchange 2010.  What you have to do is delete and recreate the managed content settings.

    https://technet.microsoft.com/en-us/library/bb629515(v=exchg.80).aspx

    What I'd recommend you do is create a new one based on the old one, but leave the old one as a reference so that you can go back to it, and then make a new policy.  Change the mailbox to use the new policy and see how it works before applying the new policy to all mailboxes.

    https://technet.microsoft.com/en-us/library/bb310756(v=exchg.80).aspx


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Tuesday, November 3, 2015 4:56 PM
    Moderator
  • So I can test this on one mailbox?
    Tuesday, November 3, 2015 7:07 PM
  • Exactly.  It's covered in the second link I gave you.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Tuesday, November 3, 2015 7:23 PM
    Moderator
  • interesting when I create a new managed Default Folder Conversation History is listed under Default Folder Type.
    Tuesday, November 3, 2015 8:10 PM
  • Did you create it using the shell?

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Tuesday, November 3, 2015 8:30 PM
    Moderator
  • not that I recall. Could one of the commands you posted created it?
    Tuesday, November 3, 2015 9:19 PM
  • No, you'll need to research the parameters yourself.  Read the documentation for the cmdlets.  Use a Get command to read the properties on the existing one, and use the New command to create a new one, followed possibly by a Set command to modify it.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Tuesday, November 3, 2015 9:51 PM
    Moderator