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Outlook 2016 only sending and receiving plain text after update RRS feed

  • Question

  • Since the latest Office 2016 update installed on 27 June, Outlook will only send and receive mails in plain text. The setting for 'Compose' is HTML and the 'Only receive in plain text' box is unchecked bout Outlook is ignoring the settings.

    Any ideas?

    • Moved by Perry-Pan Monday, July 1, 2019 1:37 AM
    Friday, June 28, 2019 3:57 PM

All replies

  • Hi Treworga,

    What's your account type? Exchange, POP or IMAP?

    What's the detailed version of Outlook?

    As far as I know, there was a known issue that after updating to Version 1906 Build 11727.20210, you find that emails in your POP3 accounts are now shown as Plain Text rather than HTML as expected.

    However, this issue has been fixed in Version 1906 Build 16.0.11727.20230.  If this is the case for you, please install the updated build immediately click File > Office Account > Update Options > Update Now.

    If this is not your case, there could be something wrong with account data file, please follow the steps in this article to repair data files.

    Any updates, please feel free to post back.

    Regards,

    Perry


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    • Edited by Perry-Pan Monday, July 1, 2019 1:37 AM
    • Proposed as answer by Perry-Pan Tuesday, July 2, 2019 3:09 AM
    Monday, July 1, 2019 1:36 AM
  • Hi Treworga,

    Are there any updates with this issue? Do all emails still show as plain text?

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Perry-Pan Thursday, July 4, 2019 6:18 AM
    • Unproposed as answer by Perry-Pan Thursday, July 4, 2019 6:18 AM
    Wednesday, July 3, 2019 4:31 AM