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Printer not getting found when adding on print server RRS feed

  • Question

  • trying to add printer to print server, can ping and see the printer from the server however when i attempt to add it via the usual method of adding by IP it spins detecting TCP/IP port for 30 seconds and suggests cannot see printer and the device is not found on the network

    Printer is installed locally on PC's onsite but need to install on server offsite. i have 20 other printers installed all ok on this server.

    as mentioned i can ping the printer from the server and know it's online

    any ideas?

    Friday, October 4, 2019 1:04 AM

All replies

  • HI
    "see the printer from the server"
    1 how can you see the problematical printer before you add this print to the printer server ?
    2 can you enter winver in command prompt on printer server and look the os version and os version number ?[for example windows 10  enterprise 1809 (os build 17763.316)]
    3 what's the issue printers model ?
    4 if you add other printers on printer server ,will the problem persist ?
    5 did you install printer and service role on printer server and
    use "add a TCP/IP or WEB services printer by ip address or hostname" to add problematical printer ? like picture ?
    6 can you enter tracert the ip address of the printer and check if there are many router items.
    for example the ip address of printer is 192.168.2.5
     tracert 192.168.2.5
    https://support.microsoft.com/en-us/help/314868/how-to-use-tracert-to-troubleshoot-tcp-ip-problems-in-windows



    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Friday, October 4, 2019 10:10 AM
    Moderator
  • HI
    Is there any progress on your question?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 7, 2019 6:42 AM
    Moderator
  • You will see this when the SNMP community string is not public.

    If SNMP traffic is blocked, I would expect the same. 

    Ping is not a way to measure SNMP connectivity.


    Alan Morris formerly with Windows Printing Team


    Wednesday, October 9, 2019 5:21 AM
    Answerer
  • HI
    Is there any progress on your question?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, October 10, 2019 7:44 AM
    Moderator
  • HI
    Is there anything to help you?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Sunday, October 13, 2019 12:06 PM
    Moderator