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Error: Outlook Data File RRS feed

  • Question

  • 

    Hi TechNet Community,

    Our environment is currently Windows 10 Build 1809 64-bit, Office 2019 64-bit connected to Microsoft O365 for Exchange.

    We are having multiple users, with varying mailbox sizes, in our firm receive the below error.  This looks like it happens only to certain users, and shortly after a their Outlook alerts with the toast notification that it's "having trouble connecting" in the bottom right corner. I do not have a screenshot of that because it's intermittent. A reboot temporarily resolves this issue, but it looks like that does not solve the root cause. Has there been any word of this issue, or is there an update that has been known to fix this problem?

    Thanks,

    Daniel


    Daniel Scoland MCP 70-698 CompTIA Security+, Network+, A+ IT Professional


    • Edited by dscoland Friday, July 19, 2019 4:50 PM Added additional information.
    Friday, July 19, 2019 4:33 PM

All replies

  • Hi Daniel,

    What specific operations did they do before this problem occurred?

    According to your description, it seems that the OST files have been corrupt. Please follow the steps below to troubleshot this issue.

    1. Please try recreate(rename or delete) the OST files. Then Outlook will create a new OST file next time you start Outlook client.
      a. Click File > Account Settings > Data Files.
      b. Select your data file then click "Open File Location".
      c. Right click to rename the extension to .OLD.
      d. Restart your Outlook.
    2. Besides, it is suggested to create and use a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference.
    3. If the issue persists, please try repair your Office installation and see if there is any difference.


    Hope this can be helpful.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Monday, July 22, 2019 3:18 AM
  • Hi,

    Have you got the issue fixed?

    I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark the reply as answer? So that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, July 23, 2019 9:13 AM
  • Hi,

    Not as of yet.  From what I understand our users aren't having issues at the moment. The profile does not need to be recreated, just a reboot. Some information leads us to believe it's an issue with a Windows Update, but unfortunately there is limited information and release notes/fixes for Outllok 2019 Build 1808 10348.20020.

    Thanks,
    Daniel


    Daniel Scoland MCP 70-698 CompTIA Security+, Network+, A+ IT Professional

    Tuesday, July 23, 2019 8:47 PM
  • Hi,

    Thanks for your updates.

    >>  From what I understand our users aren't having issues at the moment.

    You can try a new profile the next time the issue shows. And if there is any update, please feel free to post back.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, July 29, 2019 2:07 AM
  • Hi,

    Have you got the issue fixed?

    I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark the reply as answer? So that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, July 31, 2019 9:50 AM