locked
Outbound call quality very bad for the 1st 10-15 secs. RRS feed

  • Question

  • All the outbound calls made by one particular is very poor for the 1st 10-15 secs and gradually it clears up. What could be issue.
    Thursday, February 9, 2017 1:48 PM

All replies

  • Hi Askwizard,

    Based on my research, it may be a networking issue, the following document describes “troubleshooting Lync call quality Locally with snooper”, please refer to
    https://blogs.technet.microsoft.com/nexthop/2012/12/07/troubleshooting-lync-call-quality-locally-with-snooper/
    http://communicationsknowledge.blogspot.sg/2013/01/incoming-or-outgoing-sound-quality-is.html

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Monday, February 13, 2017 9:29 AM
    Friday, February 10, 2017 2:33 AM
  • So as you mentioned its only for one user that we face ? Did you try switching different machine and network  like LAN/WIFI etc. You can also  check if any other person also experiencing the same issue from the location to isolate with respect to the network. 

    Linus || Please mark posts as answers/helpful if it answers your question.

    Friday, February 10, 2017 10:28 AM