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IE11 cookie reading problem - screen sections missing RRS feed

  • Question

  • Hi All

    We recently upgraded our RDS platform to IE11 on Windows 2008 R2.  We are seeing an odd issue with some users which goes something like this.

    User logs in for first time
    Goes to www.bbc.co.uk
    Accepts Cookie notification
    Goes to www.gmail.com
    Logs in
    Opens new tabs for unrelated websites, closes gmail.com and bbc.co.uk
    sometime later on, opens new tab and visits gmail or bbc.co.uk
    is greeted with logon prompt and Cookie notification, suggesting the browser cannot read cookie files or webcache.

    Curiously if the user closes down IE completely and waits for iexplore.exe to end (which can take a good 45 seconds) and then reopens IE, the user doesn't get prompted at www.bbc.co.uk for cookies and doesn't have to login at gmail.com, suggesting that the browser is again able to read cookie files and webcache.

    We have also seen some websites which do not show all of the web content properly e.g. MapMyRun doesn't show the map and SharePoint doesn't show the documents pane.  Closing IE in the same method above and reopening temporarily fixes the problem.

    I used process explorer and the only thing which was reading the webcache01v.dat  file is taskhost.exe

    It is a really strange problem, but is affecting more users.  Does anyone have any ideas on things to check/troubleshoot?

    Sam

    Friday, August 22, 2014 2:15 PM

Answers

  • Hi  shammyowens,

    You can also try to delete the cookes to check the result in this way:

    1.On the Start screen, tap or click Internet Explorer to open Internet Explorer.

    2. Swipe in from the right edge of the screen, and then tap Settings.

    3.Tap or click Options, and then, under History, tap or click Select.

    4.Select the Cookies check box, and then tap or click Delete.

    http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11

    Regards


    Wade Liu
    TechNet Community Support

    • Proposed as answer by Fahadking07 Wednesday, August 27, 2014 6:34 PM
    • Marked as answer by Roger Lu Friday, August 29, 2014 10:02 AM
    Wednesday, August 27, 2014 10:18 AM

All replies

  • Hi

    If you switch to compatibility mode does it do the same thing? OR

    If you reset IE 11 back to default what happens?


    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    Friday, August 22, 2014 2:49 PM
  • Hi  shammyowens,

    You can also try to delete the cookes to check the result in this way:

    1.On the Start screen, tap or click Internet Explorer to open Internet Explorer.

    2. Swipe in from the right edge of the screen, and then tap Settings.

    3.Tap or click Options, and then, under History, tap or click Select.

    4.Select the Cookies check box, and then tap or click Delete.

    http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11

    Regards


    Wade Liu
    TechNet Community Support

    • Proposed as answer by Fahadking07 Wednesday, August 27, 2014 6:34 PM
    • Marked as answer by Roger Lu Friday, August 29, 2014 10:02 AM
    Wednesday, August 27, 2014 10:18 AM