none
Users emails not received in outlook 2010 but can see them on iphone

    Question

  • Hi,

    I have 2 users that are receiving emails on their iPhone and droid, but not receiving a few of them on their Outlook. Has anyone seen this before? Any idea's how to fix?

    Thanks,

    Neil

    Wednesday, April 19, 2017 2:28 PM

All replies

  • I have 2 users that are receiving emails on their iPhone and droid, but not receiving a few of them on their Outlook. Has anyone seen this before? Any idea's how to fix?


    If the accounts are configured using IMAP on iPhone & Droid and "a few of them" are deleted on any device before Outlook connects to the account (or before the user checked Outlook if Outlook is always connected) - that would be exactly what would happen.

    Karl Timmermans [Outlook MVP] "Outlook Contact Import/Export/Data Mgmt" http://www.contactgenie.com

    Wednesday, April 19, 2017 2:48 PM
  • They are configured as Exchange accounts
    Wednesday, April 19, 2017 2:51 PM
  • They are configured as Exchange accounts

    Same answer would apply to an EX account - delete something from a device and it won't be seen in Outlook. Merely stating that it's a potential reason for Outlook not seeing a "few items".

    For sake of clarity so as to not continue to go down a path that isn't applicable - are you saying that the user can see email items on a device which can't be seen in Outlook when looking at the <Inbox> of both devices (computer & whatever) at the exact same time?

    If yes, is there any pattern in terms of the "a few of them" between these 2 users as in "are the emails that go missing coming from the same place? Is there an Outlook A/V or Anti-Spam addin installed? May be an obvious question but has the <Junk> folder been checked.


    Karl Timmermans [Outlook MVP] "Outlook Contact Import/Export/Data Mgmt" http://www.contactgenie.com

    Wednesday, April 19, 2017 3:06 PM