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Word attaching document twice when using File Save & Send RRS feed

  • Question

  • When a users chooses File - Save & Send - Send As Attachment, the attachment appears twice on the email.  This has happened with several users here at the firm.  Has anyone experienced this?  Any help would be greatly appreciated.  FYI - recreating the Outlook profile does not fix the issue.
    Thursday, May 15, 2014 1:59 PM

Answers

  • Hi,

    First, please try to test this issue with an Excel worksheet (via File - Save & Send - Send As Attachment) and check if you can reproduce it.

    In addition, please temporarily turn off your antivirus software and make sure it is not integrated with Outlook, then open Outlook in safe mode to check if the problem persists. To open Outlook in safe mode, press Windows key + R to open the Run command, type outlook.exe /safe and press Enter.

    Please let me know the result.

    Best Regards,

    Steve Fan
    TechNet Community Support

    • Marked as answer by Steve Fan Tuesday, May 27, 2014 7:58 AM
    Friday, May 16, 2014 6:10 AM