Choppy Audio between External Caller/callee and Lync user who is part of eithr a hunt or interactive group (both affected) RRS feed

  • Question

  • I hope someone can help with this but we're having inconsistent choppy audio calls when there's an external caller/callee and a user who is part of either a hunt or an interactive group.
    It does not appear to be any specific groups in particualr and some calls can go through jsut fine on occasion with no issue when exactly the same group/caller make the same connection.

    We're currently running Lync 2010 with a Front End, Edge, and SBA set up for Boston

    The SBA is set up as a branch Site For London as that was rolled out before we had the servers set up in Boston.

    We've tried assigning the same DDI's to individual users and there appears to be no call quility issues bu tthen again with the groups, you could have four good calls then it happen again.
    Originally when this was first noticed we had dynamic memory set up for the lync servers as they;re virtual machine but they all have static memory of 16gb each set.

    All servers, sba and the sonus 1000 gateway have been restarted with no change in the issues.

    Looking at the Monitoring Server Reports for te main group we've been testing, all calls appear to connect fine witha green status with Diagnsotic ID's of mainly 24024 and 10027 and a few 10026.

    Any help with this would be great and can give any more information need.

    Chris Nelson

    Thursday, May 15, 2014 9:46 AM

All replies

  • Hi,

    Did the issue also happen between users one is normal internal user and another one is a hunt (interactive) group user?

    Please try to update to the latest version for Lync Server 2010 and Lync client and test again.

    Best Regards,

    Eason Huang

    Eason Huang
    TechNet Community Support

    • Proposed as answer by Eason Huang Monday, May 26, 2014 11:01 AM
    Sunday, May 18, 2014 4:39 PM