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Mouse stopped working after latest windows update RRS feed

  • Question

  • I've got an optical mouse which stopped working after the last windows update.

    When I replug it in the USB first after start-up, it says it is installing the optical mouse and then that the mouse is ready to use. But it isn't, because it doesn't move across the screen nor click anything.

    The red light within my mouse is lit though, and it lights brighter (as it should) when I move the mouse.

    I've tried all the USB ports

    I've tried my other mouse, didn't work either.

    At device-manager (or whatever that is called on the English version of windows) it says it hasn't got any drivers available for my mouse.

    I've searched around online to no avail, please help!

    Monday, February 19, 2018 8:06 PM

Answers

  • Hi Bart,

    I had the same problem yesterday. Solution after Web-Research: uninstallation of patch KB4074588.

    After that everything works fine with USB devices.

    Best Regards,

    Maaaady

    • Proposed as answer by mattwc Wednesday, February 21, 2018 6:04 PM
    • Marked as answer by Carey FrischMVP Saturday, May 25, 2019 2:55 AM
    Tuesday, February 20, 2018 9:10 AM
  • Thank you, copy the input.inf and input.pnf file to C:\Windows\INF worked!

    After replug USB Device using "Update Driver" => Automatic it will find the correct driver after few minutes.

    Here the inf Files for people who have no access to another Windows 10 System

    https://nextcloud.grexaut.net/index.php/s/CyxfJq6jxcxL6qx

    • Proposed as answer by DataLAN Monday, February 26, 2018 12:07 AM
    • Marked as answer by Carey FrischMVP Saturday, May 25, 2019 2:55 AM
    Sunday, February 25, 2018 4:25 PM

All replies

  • Hi

    And how you are using your computer to write in forum without mouse?

    Monday, February 19, 2018 8:26 PM
  • Yo Bart,

    I had this same issue after the latest Windows Updates on my Windows 10 Dell OptiPlex 990. At first I thought it was a video failure because both of my monitors were black and mouse and keyboard input did not wake them up. I tried logging into the box via remote desktop and was surprised to see that worked.  I have the box on a 4-port Belkin USB SOHO KVM and when I serendipitously switched back to the 990 I was surprised to see that the Lock Screen was displaying on the switched monitor. I was elated to learn that it wasn't a video issue.

    Upon examining Device manager I discovered entries under Other Devices with the yellow triangles. A pair of Combo Free KVM entries and a pair of USB Receiver entries, plus a USB Internet Phone by TigerJet for my magicJack. I figured there were two of the first two sets because I am running a Logitech MK550 Keyboard and Mouse Combo.

    Like you, I tried to Update the Driver and was told that none could be found. As I was stumbling around in the USB Receiver Properties dialog I noticed on the Events tab an old entry: Device configured (input.inf). There was also an entry from late in the evening on 2/14/2018: Device configured (null). This is when my screens went black.  I found this type of entry in all five devices with triangles.

    A friend told me where to look for inf files (C:\Windows\INF) and sure enough I had no input.inf file in that folder. I found a set of input.inf and input.pnf files on another Windows 10 box that had just run Updates and copied them to my INF folder. This allowed me to use the Update Drivers button on the General tab of the Properties dialog for all the problem devices.

    Hope this solves your issue, or at least gives you a hint in that direction.

    Grace and peace.


    • Edited by DataLAN Monday, February 19, 2018 9:15 PM
    Monday, February 19, 2018 9:12 PM
  • Hi,

    For mouse problem, you can check this article for reference.

    Mouse, touchpad, and keyboard problems in Windows:

    https://support.microsoft.com/en-us/help/17417/windows-mouse-touchpad-keyboard-problems

    Also try the following methods to troubleshoot this issue.

    Method 1:

    Please try the fixit(s) provided below which will help you resolve common issues related to USB ports and devices.

    How to use Microsoft easy fix solutions

    https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions

    Method 2:

    Remove and reinstall all USB controllers.

    1. Open Device Manager by pressing Windows key + X and select device manager from the list. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
    2. In the list of hardware categories, find and expand Universal Serial Bus controllers.
    3. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
    4. Restart the computer, and let the USB controllers get reinstalled.
    5. Plug in the removable USB device, and then test to make sure that the issue is resolved.

    If the issue still exists, proceed to Method 3.

    Method 3:

    Disable USB selective suspend setting. This method prevents your USB device from powering down.

    1. Press Windows key + Q, type power plan in the Search box, then click Choose a power plan.
    2. Next to your currently selected plan, click Change Plan Settings.
    3. Click Change advanced power settings.
    4. Click the box to expand USB Settings, then expand USB selective suspend settings.
    5. Click Plugged in, then click the drop down menu and select disabled.
    6. If you're using a laptop, click Battery, then click the drop down menu and select disabled.
    7. Click Apply, then click OK.  

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, February 20, 2018 6:24 AM
  • Hi Bart,

    I had the same problem yesterday. Solution after Web-Research: uninstallation of patch KB4074588.

    After that everything works fine with USB devices.

    Best Regards,

    Maaaady

    • Proposed as answer by mattwc Wednesday, February 21, 2018 6:04 PM
    • Marked as answer by Carey FrischMVP Saturday, May 25, 2019 2:55 AM
    Tuesday, February 20, 2018 9:10 AM
  • Thanks Maaaady!

    I can confirm this works, I had this issue on two computers in a business setting - one on Monday and one today. Uninstalling this update fixed it both times. 

    • Proposed as answer by BATMAN tm Sunday, February 25, 2018 7:26 PM
    Wednesday, February 21, 2018 6:05 PM
  • Thank you Maaaady,

    Great solution. Work laptops had this issue and got them going again with your suggestion. Put Win 10 auto updates on hold for 30 days. Hopefully MS will find fix issue in that time.

    Friday, February 23, 2018 9:02 AM
  • Thank you Maaaady !

    I works for me too, now my USB keyboard is back to work like a charm.

    After remove KB4074588, the input.inf is also back into C:/Windows/INF/ again.

    Friday, February 23, 2018 10:13 AM
  • Same thing here on Dell desktop.

    Device manager says no drivers available.

    Will try solutions posted here.

     
    Friday, February 23, 2018 10:26 PM
  • And how did you uninstall this update ?

    My usb keyboard and mouse are not working, i cannot even sign into windows 10 1709.


    Exploring the World of Software

    Saturday, February 24, 2018 9:33 PM
  • Thank you, copy the input.inf and input.pnf file to C:\Windows\INF worked!

    After replug USB Device using "Update Driver" => Automatic it will find the correct driver after few minutes.

    Here the inf Files for people who have no access to another Windows 10 System

    https://nextcloud.grexaut.net/index.php/s/CyxfJq6jxcxL6qx

    • Proposed as answer by DataLAN Monday, February 26, 2018 12:07 AM
    • Marked as answer by Carey FrischMVP Saturday, May 25, 2019 2:55 AM
    Sunday, February 25, 2018 4:25 PM
  • She probably has a touchpad on the laptop, as I do. I'm having the same issue with my USB mouse.

    Sunday, February 25, 2018 5:06 PM
  • Your not alone Our machine has been dead since Wednesday. I know the keyboard and mouse work as tried them in another machine and they work in BIOS Tried changing anything in BIOS USB related, no difference Tried running crash repair (after which can't select restart or advanced on because keyboard and mouse still don't work) so useless Tried bootable USB and CD repairs Same issue as above Now machine is stuck in repair loop from hell with no chance of machine being any more than a door stop. How can you remove the update if you can get into the OS. Love all the useless "Windows" based fixes online that I can't get anywhere near because can't LOGIN to windows!!! Wondering if moving the HD to another machine and copying INF files over would help, just worried my other machines will fail when they get the update too.
    Sunday, February 25, 2018 5:12 PM
  • as Maaady already posted: thats a known issue with this specific update:
    USB devices may stop working after installing the February 13, 2018 update (KB4074588)
    Sunday, February 25, 2018 7:14 PM
  • Had the same issue, turns out this is a known issue with the last windows update.  

    Uninstall Update KB4074588.

    Here are the update notes.  you will see at the bottom of this article that this is a known issue.

    https://support.microsoft.com/en-us/help/4074588/windows-10-update-kb4074588


    • Edited by MP71 Sunday, February 25, 2018 8:52 PM
    Sunday, February 25, 2018 8:51 PM
  • Hey Ready..., if you can get the machine to boot into windows, see if you can remote desktop into it.  If you can you will be able to use the mouse and keyboard from the remoting computer.  Check for the C:\Windows\INF\input.inf and input.pnf files that I described in an earlier post.  If you replace these files and remove the dead devices in Device Manager, the machine should autoinstall when you plug in the devices and reboot.
    Monday, February 26, 2018 12:14 AM
  • Hi,

    There is a known issue on update February 13, 2018—KB4074588 (OS Build 16299.248).

    After   installing this update, some USB devices and onboard devices, such as a   built-in laptop camera, keyboard or mouse, may stop working.    This may occur when the windows update servicing stack incorrectly skips   installing the newer version of some critical drivers in the cumulative   update and uninstalls the currently active drivers during maintenance.

    Microsoft is working on a resolution and will   provide an update in an upcoming release.

    Workaround steps are available in KB4091240.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, February 27, 2018 4:53 AM
  • removed KB4974588 from desktop. Use of mouse returned. Another desktop and a laptop were not affected by that update. Thank you.
    Tuesday, February 27, 2018 3:09 PM
  • I have a Del Inspiron 3464 that is only a couple of months old. OS is Windows Home. It was set up by me as simply as possible. 

     After this update USB keyboard and Mouse are only working in Bios.

     I have been locked out of windows by Bitlocker?

    I do not have a recovery key. I do not know how Bitlocker was enabled on my PC. I do not have a RK on my MS account.

    Unable to move past recovery screen without RK. Unable to access hard drive without RK

    Without keyboard and mouse cannot access Windows. I cannot back up. I cannot turn BitLocker OFF.

    I have 12 years of work and irreplaceable personal data on this PC. My livelihood depends on this.

    Please help. I am desperate and cannot believe this update has caused so much turmoil for me.

    Tuesday, February 27, 2018 11:50 PM
  • I have tried the workaround step using Method1 and get error message 0x800f0805 - The specified package is not valid valid Windows package .

    Wednesday, February 28, 2018 10:19 AM
  • THANK YOU mattwc,
    I spent a lot of time trying found a solution for this issue and the only that works was your's.

    You deserve a big beer. :-)

    Thursday, March 1, 2018 12:22 AM
  • I had the same problem with a Logitech M325.  I went out and bought a new Logitech M185.  It wouldn't work either.  I uninstalled the last update (KB4074588).   The problem is fixed for now.  I hope MS fixes this issue before auto update breaks it again.
    Sunday, March 4, 2018 3:22 AM
  • How do I access uninstall if I have no mouse or keyboard?
    Sunday, March 4, 2018 7:13 PM
  • The loss of use of the mouse and keyboard should change once you are in the Windows advanced troubleshooting menu or the Windows recovery environment.

    Then you will follow the steps in this link:

    https://support.microsoft.com/en-us/help/4091240/usb-devices-may-stop-working-after-installing-the-february-13-2018-upd

    .

    .

    Please remember to mark the replies as answers if they help.

    .

    .


    Sunday, March 4, 2018 7:21 PM
  • Thanks for sharing! Saved me a ton of aggravation!
    Sunday, March 4, 2018 9:30 PM
  • I have the same problem. My Acer Aspire E15 Windows 10 Home laptop was working satisfactorily until 3-3-2018 when I experienced problems with failing downloads and slow response. Suspecting a Win10 update pending, I checked the update status and found 3 updates were pending.
    Late on 4-3-2018, I triggered an update which completed successfully before I shut down for the night.
    Next day I found that my USB wired keyboard and USB optical mouse did not work.
    I moved the mouse dongle to a different port and the system reported that it was installing a driver.
    The system reported the driver was installed and ready but the mouse did not work.
    I then searched the web and found your report on this forum that KB4074588 was causing people this type of issue. I noted this was one of the 3 updates done but its installation date was given as 14-2-2018 which is incorrect.
    I tried to uninstall this update. Windows reports it might take several minutes when in fact it has taken over 3 hours so far without completing. So I do not know if your fix will work yet.
    Thanks microsoft.

    • Proposed as answer by Stortman3 Monday, March 5, 2018 1:47 PM
    • Unproposed as answer by Stortman3 Monday, March 5, 2018 1:48 PM
    Monday, March 5, 2018 12:14 PM
  • I killed the uninstall after 4 hours. Thanks microsoft.

    On reboot, the uninstall had worked.

    Now I need to prevent it reinstalling on my Win 10 Home ver 1709 build 16299.192 laptop.

    Thank you Maaaady and all the other contributors who endorsed his answer.



    • Edited by Stortman3 Wednesday, March 7, 2018 2:30 PM correction
    Monday, March 5, 2018 1:56 PM
  • I spoke too soon. The laptop's USB keyboard, USB mouse and USB disk drive are all working properly but when I used Win uninstall to view the currently installed updates, KB4074588 is sitting there in the list (no date). When I look at pending updates, there it is again. I am looking for a way to correct this or inhibit an automatic update attempt.
    Monday, March 5, 2018 2:59 PM
  • Thank you.

    This worked for me.

    Tuesday, March 6, 2018 10:42 AM
  • Hello,

    This should be addressed in this update that went out yesterday

    https://support.microsoft.com/en-us/help/4090913/march5-2018kb4090913osbuild16299-251


    Thanks, Darrell Gorter [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Tuesday, March 6, 2018 11:13 PM
  • Well I never! I allowed the KB4074588 update to proceed outside of my active hours on 5 March. This time it worked. On 6 March KB4090913 also installed. All is up to date and working on my Win10 laptop. Thanks again to all contributors on this issue.

    • Edited by Stortman3 Wednesday, March 7, 2018 2:29 PM correction
    Wednesday, March 7, 2018 10:37 AM
  • How do I access uninstall if I have no mouse or keyboard?

    Exactly. On a HP laptop built in touchpad and keyboard stopped working and any keyboard or mouse I connect also don't work.
    Wednesday, March 21, 2018 12:35 PM
  • Hey.  The last update took out my usb ports so i was using my on screen keyboard and a blue tooth mouse until i had the settings screen open on the blue tooth when my mouse froze.  While i was moving it around, it decided to wake up at the wrong time swiping across the "disable blue tooth" turning it off.  Then i was totally down.           I have a friend that is an IT specialist look at my computer.  He had to do a total reset and then i had it back for a few days then the ports were gone again.     my options were to rebuild or a new computer.  My friend was telling me there were so many of the same issues all over town and there was no fix for it but the resets.      I ended up getting a new computer.

    Wednesday, March 28, 2018 3:19 PM
  • I use a Dell XPS and hook up to a Thunderbolt Dock to attach 2 screens, keyboard and mouse.  After last inights update 16/05/18 neither my keyboard or mouse work.  I tried 1 and 2 and the USB controllers have not re-installed - please help - I need to work ASAP!
    Wednesday, May 16, 2018 7:59 AM
  • Hi
    And do you not know how to use a PC without a mouse?
    Saturday, June 2, 2018 3:20 PM
  • what a daft comment

    Tuesday, July 3, 2018 11:02 AM
  • With a key board and tab. Or another computer dim wit.  Stop wasting everyone's time here.

    Tuesday, July 24, 2018 9:48 PM
  • We are using a keyboard for typing, sorry about this.
    Tuesday, November 13, 2018 6:11 PM
  • Microsoft updates every day as soon as I uninstall and then my mouse doesn't work. I have to fight it a long time to drag it anywhere. Once you get there you can type a reply asshole. How can I delete all Microsoft updates and stop them updating my PC everyday? 
    Monday, December 3, 2018 5:59 PM