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How do I resolve a Media Player issue that has this log file error? The player will shuts down and no longer plays music sites online. FixIt also failed. RRS feed

  • Question

  • [KB910393.log]
    0.172: ================================================================================
    0.172: 2011/12/20 16:05:11.249 (local)
    0.172: g:\f7e8e4b2b08f4d9b12aea63416868945\update\update.exe (version 6.2.29.0)
    0.188: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
    0.188: Hotfix started with following command line:
    0.235: CreateUserInterface:  GetProcAddress for DefineInstallCustomUI failed:  0x7f
    0.250: Return Value From VerifyPreRequisites = 0
    0.250: VerifyPreRequisites returned value( 0x0 ) which is Not Equal To 0x1
    0.250: Condition Check for Line 1 of PreRequisite returned FALSE
    0.250: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.250: KB910393 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB910393 failed. For More details check the Log File c:\windows\KB910393.log
    0.266: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.266: Setup cannot continue because one or more prerequisites required to install KB910393 failed. For More details check the Log File c:\windows\KB910393.log
    55.407: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB910393 failed. For More details check the Log File c:\windows\KB910393.log
    55.407: User Input: OK
    55.407: Update.exe extended error code = 0xf0f4
    55.407: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    Tuesday, December 20, 2011 10:16 PM