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Win 7 Blue screen on shutdown

    Question

  • Almost every time I shut down windows 7 Pro I get a blue screen.

    The technical info

    Stop: 0x0000005 (0x0000000000000008, 0x0000000000000002, 0x0000000000000000, 0xFFFFF80002FACB05)

    I would like to resolve before I upgrade to Win 10

    Thanks

    Wednesday, July 13, 2016 1:55 PM

Answers

  • Hi Terry4306,

    According to your description, Blue Screen errors may be caused by either a software problem or a hardware problem; I would suggest you to try the following steps to narrow down the issue:

    Step 1: Disconnect all the external devices

    Step 2: Boot the computer in safe mode and check if the issue persists

    Step 3:  Put the computer in clean boot and test

    http://support.microsoft.com/kb/929135 

    If everything works fine after a clean boot, you can infer that some third party services are causing the problem.

    If these steps don’t work, please upload dump files to a file sharing service like Onedrive put a link to them in your reply.

    Hope it will be helpful to you


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Thursday, July 14, 2016 9:25 AM
    Moderator

All replies

  • Hello,

    I suggest you to start with a clean startup of the system.

    Please, let us know.

    Wednesday, July 13, 2016 2:33 PM
  •  
    We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Wednesday, July 13, 2016 2:55 PM
    Moderator
  • Hi Terry4306,

    According to your description, Blue Screen errors may be caused by either a software problem or a hardware problem; I would suggest you to try the following steps to narrow down the issue:

    Step 1: Disconnect all the external devices

    Step 2: Boot the computer in safe mode and check if the issue persists

    Step 3:  Put the computer in clean boot and test

    http://support.microsoft.com/kb/929135 

    If everything works fine after a clean boot, you can infer that some third party services are causing the problem.

    If these steps don’t work, please upload dump files to a file sharing service like Onedrive put a link to them in your reply.

    Hope it will be helpful to you


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Thursday, July 14, 2016 9:25 AM
    Moderator