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Taskbar and desktop icons disabled by ransomware RRS feed

  • Question

  • I recently removed a virus from a friend's laptop, however, I cannot seem to get the taskbar and icons to return.  I cannot use the windows key or right click on the desktop area.  I cannot access the taskbar properties from control panel either.  If I open explorer.exe from task manager, it only windows explorer.  It does this in safemode and on a new user account.  I have replaced explorer.exe with a working copy from another computer and it still shows the same problem.  I've looked around in the registry entries for the explorer policies, but didn't see anything out of the ordinary.  Any idea where my problem might originate from?
    Sunday, January 20, 2013 8:43 AM

Answers