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windows explorer crashing RRS feed

  • Question

  • Hi there!

    I'm using a Windows 7 but all of a sudden its showing a pop-up saying windows explorer has stopped working. Here's the problem details.

    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: explorer.exe
      Application Version: 6.1.7600.16385
      Application Timestamp: 4a5bc9bb
      Fault Module Name: AltTab.dll
      Fault Module Version: 6.1.7600.16385
      Fault Module Timestamp: 4a5bde7f
      Exception Code: c000041d
      Exception Offset: 00000000000032a5
      OS Version: 6.1.7600.2.0.0.256.48
      Locale ID: 1033
      Additional Information 1: bca2
      Additional Information 2: bca25081e3b11b4faf7309b51ca7a6a3
      Additional Information 3: bc3b
      Additional Information 4: bc3b5714619ca4c36ecb3175afaa92c1

    Please help. Thanks a lot!

    Monday, August 26, 2013 8:25 AM

All replies

  • The error points to the AltTab.dll which is a component of Windows:

    Fault Module Name: AltTab.dll
    Fault Module Version: 6.1.7600.16385

    Try installing Service Pack 1 for Windows 7 and see if it helps any:

    Right-click the Action Centre icon on the Taskbar > Open Windows Update > Check for updates

    Does Service Pack 1 for Windows 7 show up as an update? If so, can you install Service Pack 1

    Monday, August 26, 2013 4:07 PM