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Windows 10 Pro booting to Welcome screen. No Start Menu, Taskbar, or Desktop available RRS feed

  • Question

  • Dell OptiPlex 5030 pre loaded with Windows 10 Pro, SSD Drive. Computer was working without issue until 05/18.

    Windows 10 Pro booting to Welcome screen. No Start Menu, Taskbar, or Desktop available.

    Only desktop options are Network, Ease of Access, and Power Icon.

    Ctrl, Alt, Del will not bring up Task Manager. No keyboard functions will work with exception of selecting Network, Ease of Access, and Power Icon.

    Shift + Power Button will not start Advanced Startup. However, power cycling 3 times will start Advanced Startup and I can enter Safe Mode, etc.

    Ran Startup Repair

    Performed System Restore from 2 different restore points

    Ran SFC and DISM tool. (No problems detected)

    Uninstalled previous Windows Updates, (No new software or application updates).

    Performed clean boot options.

    Performed Virus/Malware scans

    Ran Checkdisk /R  No issues found

    Nothing evident in Event Viewer

    Disabled Windows Fast Startup

    Created another user account as well as activate Administrator account. Both accounts have same Welcome screen.

    Computer role is POS server. All workstations can access database and shared resources. Only issue appears accessing local desktop.

    I'm totally perplexed. Any additional thoughts would be MUCH appreciated.

    Thank you!  Chip


    Chip

    Friday, May 24, 2019 8:40 PM

Answers

  • Please use the computer in normal boot for several days and then post a new administrative command prompt results and dxdiag share link.

    Make sure there is no clean boot or safe mode.

    If there are no crashes or unexpected shutdowns/restarts plan to perform an in place upgrade repair with the windows 10 iso build 1903.

    Automatically restart may already have been changed so that it is unchecked.


    Monday, June 3, 2019 11:51 PM

All replies

  • Are you able to boot to the desktop in clean boot?

    Are you able to open file explorer?

    Find a flash drive that you can format (> or = 8 GB)

    Create a bootable windows 10 iso

    https://www.microsoft.com/en-us/software-download/windows10

    To evaluate the computer environment please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There is one file for you to find manually:  dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
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    Please remember to vote and to mark the replies as answers if they help.
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    Friday, May 24, 2019 8:52 PM
  • I apologize,

    Did not read/see your entire post. I'll perform requested task 05/27.

    Have a great weekend!


    Chip

    Friday, May 24, 2019 10:44 PM
  • 1) Would a reset save files equivalent be a viable fix?

    (keep files, reinstall drivers and applications)

    (lose bookmarks and customized windows settings)

    2) Files can be backed up then a clean install can be performed.

    3) The computer can be troubleshooted by the hardware method > boot into safe mode with networking > open administrative command prompt > 

    To evaluate the computer environment please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There is one file for you to find manually: dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
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    Please remember to vote and to mark the replies as answers if they help.
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    Friday, May 24, 2019 10:45 PM
  • I'm almost to the point/stage where a reset or clean install is only option. Due to expense of POS vendor/hours, prefer to make this last resort. It would be nice to have solution or understand cause in case issue occurs again. I'll post requested information on Monday. Thanks for assistance!

    Chip

    Friday, May 24, 2019 11:03 PM
  • Hi Guys,

    I sincerely apologize for delay. Requested files have been uploaded:

    https://1drv.ms/u/s!AlRkPpAYGqvExBUiuBe8RObpz30K

    Please let me know if you need additional info. Thanks for taking a look!


    Chip

    Wednesday, May 29, 2019 7:51 PM
  • The logs  displayed that the computer has been having BSOD.

    The last one was today 5/29/2019.

    There have been eight BSOD since 5/21/2019.

    Perform the following steps:

    1) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings 

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread 

    2) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

    3) Open administrative command prompt and type or copy and paste:
    4) sfc /scannow
    5) dism /online /cleanup-image /restorehealth
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    9) Make sure that there is no over clocking while troubleshooting.

    10) Find a flash drive that you can format (> or = 8 GB).

    11) For any BSOD

    a) run the administrative command prompt command to collect new files and post a share link into the newest post

    b) Open file explorer > this PC > local C: drive > right upper corner search search for C:\Windows\MEMORY.DMP > if the file size is < 1.5 GB then zip and post a separate share link into the thread

    12) Turn off Windows fast startup:

    https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

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    Realtek Audio HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102807A2&REV_1000\4&235CA551&0&0001 This device is not working properly because Windows cannot load the drivers required for this device.

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    Microsoft Hyper-V Virtualization Infrastructure Driver ROOT\VID\0000 This device is not working properly because Windows cannot load the drivers required for this device.

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    Microsoft Streaming Tee/Sink-to-Sink Converter SW\{CFD669F1-9BC2-11D0-8299-0000F822FE8A}\{0A4252A0-7E70-11D0-A5D6-28DB04C10000} This device is not working properly because Windows cannot load the drivers required for this device.

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    Intel(R) Display Audio HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&235CA551&0&0201 This device is not working properly because Windows cannot load the drivers required for this device.

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    Please remember to vote and to mark the replies as answers if they help.
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    Thursday, May 30, 2019 1:03 AM
  • Thanks for reviewing previous files and responding. Shift + Power Button Icon will not start Advanced Startup. We must physically power off computer multiple times to boot into Advanced Startup. We suspect this appears as BSOD in files reviewed. We have no indication of random restarts when computer is booted to Safe or normal mode.

    Windows Fast Startup is disabled.

    I'll review startup error messages and confirm if errors occur in Normal boot mode.

    Thank you!


    Chip

    Thursday, May 30, 2019 2:05 AM
  • The hardware method to open the computer's windows advanced troubleshooting menu may appear as

      Event ID: 41   

    and

      Event ID: 6008

    In contrast, the BSOD displayed a different event ID.

    When available please post the above images and results so that the settings are optimized for BSOD troubleshooting.

    Also indicate when you have a flash drive available that you can format.


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    Please remember to vote and to mark the replies as answers if they help.
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    Thursday, May 30, 2019 2:54 AM
  • Thanks for input. Customer preferred no downtime past couple days. Will post requested info Monday, 06/03. Have a great weekend.

    Chip

    Friday, May 31, 2019 11:05 PM
  • Requested information follows:

    1.a: Startup & Recovery

    https://1drv.ms/u/s!AlRkPpAYGqvExBcyTi3PsaZt2r7w

    1.b: Virtual Memory

    https://1drv.ms/u/s!AlRkPpAYGqvExBp4Z33xUunn36F8

    2.  CCleaner was not installed

    3. Command Prompt Results:

    https://1drv.ms/t/s!AlRkPpAYGqvExBZsfAvXgdwhdIsI

    4. Chddsk results:

    https://1drv.ms/u/s!AlRkPpAYGqvExBjlH5t6Ck9oflcr

    11.b:  No memory.dmp files located. (Show hidden files, folders, and drives is selected. Hide protected operating system files is unchecked)

    12.: Windows Fast Startup

    https://1drv.ms/u/s!AlRkPpAYGqvExBmn9u2LYZDCSR3j

    I apologize for delay. Please let me know if you need additional information.


    Chip

    Monday, June 3, 2019 9:20 PM
  • 1) For startup and recovery system failure 

    make sure that automatically restart is unchecked > reboot to maintain settings

    2) Make a new restore point

    3) Make a backup image using Acronis, Aoemi, EaeUS, Macrium or Paragon: (free version)

    https://www.macrium.com/reflectfree

    4) Save the backup image to another disk drive or the cloud (do not save to another partition on the same drive)

    5) Find a flash drive that you can format

    6) Create a bootable Windows 10 iso:

    https://www.microsoft.com/en-us/software-download/windows10

    7) For any BSOD:

    a) run the administrative command prompt command to collect new files and post a share link into the newest post

    b) Open file explorer > this PC > local C: drive > right upper corner search search for C:\Windows\MEMORY.DMP > if the file size is < 1.5 GB then zip and post a separate share link into the thread

    8) Has the computer been in safe mode?

    a) Were there BSOD in safe mode?

    9) Place the computer into normal boot so that its more likely to produce BSOD.

    10) Plan to perform an in place upgrade repair. This can be done with Windows 1903 or 1809.  The 1903 option gives the option to fix registry problems.

    https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

    11) Do not perform the in place upgrade repair until it is communicated in the thread

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    Please remember to vote and to mark the replies as answers if they help.
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    Monday, June 3, 2019 10:34 PM
  • 1. I will uncheck Automatically Restart tomorrow and create a new restore point. 

    3. We have a StorageCraft Shadow Protect image of HD.

    6. I have bootable USB Windows 10 iso.

    7. Computer has been in Normal boot mode between 05/29/19 - 06/03/19.  Have not had any BSOD. There is no C:\Windows\memory.dmp file created. I have not experienced any BSOD while obtaining requested information in Safe mode.

    Thank you!


    Chip

    Monday, June 3, 2019 10:58 PM
  • Please use the computer in normal boot for several days and then post a new administrative command prompt results and dxdiag share link.

    Make sure there is no clean boot or safe mode.

    If there are no crashes or unexpected shutdowns/restarts plan to perform an in place upgrade repair with the windows 10 iso build 1903.

    Automatically restart may already have been changed so that it is unchecked.


    Monday, June 3, 2019 11:51 PM
  • Update:  We decided to move forward with clean install of OS. Prior to install, performed full hardware diagnostics. No issues found. This has been perplexing issue. Hopefully, doesn't occur again. Thanks for all your efforts and time. Your guidance is very much appreciated.

    Thank you!!

     

    Chip

    Thursday, June 6, 2019 6:26 PM
  • Glad that it is sorted.

    You are welcome.

    If not already performed please make backup images.

    This should protect you from problems related to:

    malware

    ransomware

    corruption of the operating system

    corruption of the registry

    failure to boot

    drive failure

    etc.

    There are free and pay versions depending on the features.

    (Acronis, Aoemi, EaseUS, Macrium, Paragon, etc.)

    The backup image should be saved to another disk drive or to the cloud.


    Thursday, June 6, 2019 10:12 PM