lync 2010 mediation server problem RRS feed

  • Question

  • I am trying to move one of our sip trunks over to the lync 2010 mediation server without success. It is telling me the gateway peer is not found in the topology document. I looked at the topology and verified it is located in the pstn gateway's and under my mediation pool. Here is my log from the VoIP test set below.

    Session State: Idle->Connecting
    Provisional Response: 100 Trying
    Provisional Response: 101 Progress Report
    Diagnostics: Error ID=12006
       Reason=Trying next hop
       phoneroute=Victor's Route to Broadvox
       phoneusage=Victor's Calls
    Exception Message: The requested operation failed.
    Response Code: 503 Service Unavailable
    Diagnostics: Error ID=10025
       Reason=Gateway peer in outbound call is not found in topology document
    Session State: Connecting->Idle

    Thursday, September 16, 2010 5:31 PM

All replies

  • Here are some things to check:

    Do you have everything typed100% correctly?

    How is the SIP trunk defined in the Topology Builder? As an IP or a FQDN? If FQDN, can the mediation server resolve it?

    Are the  SIP Trunk and Mediation server listening on the same port?

    Thom Foreman, MCSE, MCSA, MCTS
    • Proposed as answer by Mac McTernen Monday, September 20, 2010 6:18 PM
    Thursday, September 16, 2010 6:59 PM
  • I am using a FQDN fs2.broadvox.net and I am able to resolve it on my front end/mediation server. When I created the PSTN record I picked tcp port 5060, which is the port that my sip trunk is listening on.

    Let me know of anything else to check


    Thursday, September 16, 2010 8:09 PM
  • Here is another suggestion.

    If you just added it to the Topology Builder, did you republish? Each time you make changes in TB, you have to republish.

    Does it show in the Topology Viewer? Were you able to add it to a route?

    Thom Foreman, MCSE, MCSA, MCTS
    Thursday, September 16, 2010 8:17 PM
  • Yes I did republish it. I even went back and removed it, republished, readded it and republished. If I go back and download the toplology I do see it in there and I was able to add it to the route.

    My log that I posted shows it going over the route for fs2.broadvox.net

    Thursday, September 16, 2010 10:15 PM
  • I ended up figuring it out. I had to change the port to 5060 on the mediation server. I was assuming that changing the port on the pstn gateway was inbound/outbound.

    Thanks for you help

    Friday, September 17, 2010 12:24 AM