how to repair roaming profiles RRS feed

  • Question

  • How do I repair a roaming profile that is locked in the "temp" state.

    Everytime the user logs on in Win 7 Pro 64, It says it has to log on with a temp profile.

    Wednesday, August 15, 2018 9:47 PM

All replies

  • Hi,

    You can try deleting the profile along with the corresponding registry key which can be found in,

    The profiles are stored in the following Windows registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

    In the profile list tree are a list of folders that start with "S-1-5-21-000-2323-" and so on, each one of these folders corresponds to a profile. Click each one, and in the right hand pane you will see something similar to "ProfileImagePath" where the patch shown will show the users logon ID at the very end. Find the folder with that users logon ID and delete it.

    Now tell the user to try and log in again which should force a new profile to be built.

    Best regards,

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    Wednesday, August 15, 2018 9:57 PM
  • Temp OS files/folders can be had by typing:  %Temp%  or  C:\WINDOWS\Temp  type in run or cmd,all files/folders get deleted in %temp% go to organize,select all/delete all..Most get deleted in Windows temp,but not all,as they are in use...
    Thursday, August 16, 2018 10:13 PM
  • Hi,


    According to your description, I list my suggestions below:


    Sugg 1:


    Please check that If  the user can connect to the server which contains the roaming user profile file share.




    If the connection is ok, try the following steps to fix the user profile on the client computer:


    1.Click Start, type regedit in the Search box, and then press ENTER.

    2.In Registry Editor, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

    3.In the navigation pane, locate the folder that begins with S-1-5 (SID key) followed by a long number.

    4.Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and then double-click to make sure that this is the user account profile that has the error.

    5.Click the folder without .bak in the details pane, double-click RefCount, type 0, and then click OK.

    6.Click the folder without .bak, in the details pane, double-click State, type 0, and then click OK

    7.Restart the computer and log on again.


    For more details, read the official link below:

    Title: You receive a "The User Profile Service failed the logon” error message


    Hope these are helpful.

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    Friday, August 17, 2018 2:49 AM
  • Hi, 

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    Please remember to mark the replies as answers if they help.
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    Thursday, September 6, 2018 9:10 AM