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A disc read error occurred + Error loading operating system RRS feed

  • Question

  • I turned on my PC today for the first time in maybe 6mo, slow to boot up but that's expected. Got maybe ten minutes into using it (just fine, might I add. Linked to wifi, etc) and Norton popped up needing to restart the computer. Hit restart now, ten minutes go by, PC is still trying to shut down. Black screen but the fan is running. I shut it off completely, push the power button again, and get the disc error. Try to restart twice with CtrlAltDel but same error. Finally soft reset (or try to, no indication that holding the power button does anything) and then got the "Error loading operating system" screen. Now depending on how I restart it (trying to boot from the BIOS menu or boot menu) I get the disc read error but eventually come back to the OS error.

    Nothing can get me into the system, period. I'm doing this from a secondary non-PC device. Any help is appreciated. I can get by on software fixes but I'm completely useless with hardware so all of the quick fix tips I've vaguely read have mentioned removing things from the actual console which I'm hoping I won't have to do.

    Please help thanks

    Tuesday, August 16, 2016 1:19 AM

Answers

  • Try a clean boot : 

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135
     



    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by antb11 Thursday, August 25, 2016 4:29 AM
    • Marked as answer by arnavsharma Wednesday, August 31, 2016 1:43 AM
    Tuesday, August 16, 2016 4:25 AM
  • Hi,

    I noticed the error message. It seems that there is an article may relate to the problem, please refer to the link:

    “Error Loading Operating System" Error Message When You Restart Your Computer During Setup:

    https://support.microsoft.com/en-us/kb/326676

    In addition, I also found several users who had the similar issue as yours, they gave the advices may help you, please refer to the link:

    Error loading operating system. Windows 7:

    http://www.howtogeek.com/forum/topic/error-loading-operating-system-windows-7

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, August 17, 2016 9:42 AM

All replies

  • Try a clean boot : 

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135
     



    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by antb11 Thursday, August 25, 2016 4:29 AM
    • Marked as answer by arnavsharma Wednesday, August 31, 2016 1:43 AM
    Tuesday, August 16, 2016 4:25 AM
  • I can't do a clean boot because I can't get into the system. Period. My only options are what are available in the Setup menu and the Boot menu. F8 does nothing, but I have noticed that if I reboot in such a way that I SHOULD see the disc read error, but try mashing F8 to activate a Safe Reset, instead I get the "Error loading OS" 

    any other ideas?

    Tuesday, August 16, 2016 11:25 AM
  • Hi,

    I noticed the error message. It seems that there is an article may relate to the problem, please refer to the link:

    “Error Loading Operating System" Error Message When You Restart Your Computer During Setup:

    https://support.microsoft.com/en-us/kb/326676

    In addition, I also found several users who had the similar issue as yours, they gave the advices may help you, please refer to the link:

    Error loading operating system. Windows 7:

    http://www.howtogeek.com/forum/topic/error-loading-operating-system-windows-7

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, August 17, 2016 9:42 AM
  • Hi,

    We haven’t heard from you for a couple of days, have you solved the problem? How about the solution we have provided? We are looking forward to your good news.

    Best Regards,

    Tao


    Please remember to <b>mark the replies as an answers</b> if they help and <b> unmark</b> them if they provide no help.<br/> If you have feedback for TechNet Subscriber Support, contact <a href="mailto:tnmff@microsoft.com"> tnmff@microsoft.com</a>.

    Tuesday, August 23, 2016 8:41 AM