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Windows 7 BSOD Drive Power State Failure Problem - Help Needed RRS feed

  • Question

  • Can anyone help solve a BSOD problem resulting from a Drive Power State Failure error?  If possible I need to know the steps to resolve.  I have attached a url that will link to the dump file for this error.

    http://sdrv.ms/15sc7Kw

    Thank you greatly,

    Ramon

    Saturday, April 20, 2013 6:54 PM

Answers

  • C

    These were Related to athrx.sys Extensible Wireless LAN device driver from Atheros Communications, Inc.  Yours is from 2009.  I would re-install the newest driver available.  I would also remove Karpersky and replace with MSE

    Kaspersky is a frequent cause of BSOD's.  

    I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

    http://support.kaspersky.com/downloads/utils/kavremover10.zip

    http://www.microsoft.com/security_essentials/

    >[ 16, 2]   0  0 fffffa80052c7050 00000000 00000000-00000000    
              Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys
     \Driver\athr


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    • Marked as answer by tracycai Thursday, April 25, 2013 9:20 AM
    Sunday, April 21, 2013 4:25 PM

All replies

  • The minidump file you provided appeared to be missing information.

    Can you provide some more?

    One thing though, the process that crashed was avp.exe which is a Kaspersky process so the issue may be with Kaspersky.

    Try uninstalling Kaspersky and then reinstall the latest version of Kaspersky.

    Sunday, April 21, 2013 12:33 PM
  • Thank you.  Now all the minidump files won't upload Skydrive says they have no information.  I can't zip them either WinZip says they have 0 bytes?

    Sunday, April 21, 2013 3:12 PM
  • C

    You are probablt trying to upload the links.  DO the files have size (other than zero) before you compress them?  If so how much?


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Sunday, April 21, 2013 3:16 PM
  • The size are around 800-900kb and I am trying to zip and upload the files directly cron c:Windows\minidump
    Sunday, April 21, 2013 4:13 PM
  • Here are a few version of the files I just uploaded them from another computer.

    http://sdrv.ms/10rO11V

    Thank you,

    RC.

    Sunday, April 21, 2013 4:18 PM
  • C

    These were Related to athrx.sys Extensible Wireless LAN device driver from Atheros Communications, Inc.  Yours is from 2009.  I would re-install the newest driver available.  I would also remove Karpersky and replace with MSE

    Kaspersky is a frequent cause of BSOD's.  

    I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

    http://support.kaspersky.com/downloads/utils/kavremover10.zip

    http://www.microsoft.com/security_essentials/

    >[ 16, 2]   0  0 fffffa80052c7050 00000000 00000000-00000000    
              Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys
     \Driver\athr


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    • Marked as answer by tracycai Thursday, April 25, 2013 9:20 AM
    Sunday, April 21, 2013 4:25 PM
  • I reloaded the athrx.sys driver and I will see if the problem continues. 

    Thank you I will be in touch

    All the best.

    Sunday, April 21, 2013 5:24 PM
  • I am sorry to bother the BSOD was gone for a few days after I replaced thee driver athrx.sys but now its back and same problem is occurring.  Attached is a link for the minidump.  Can you please assist again.  Sorry for the request but I do not know how to read this type of file to find the problem.

    http://sdrv.ms/Zu7Gvs

    All the best,

    Ramon


    Ramon Cordova

    Sunday, April 28, 2013 9:39 PM
  • RC

    Still the same driver (atheros).  Your driver is dated almost 4 years ago.  It is not the most current driver.  YOu MUST either install a newer driver or install that driver in compatibility mode.

    Sometimes win 7 does not like PCI wifi devices.  Are you sure it is win 7 compatible?

    FAILURE_BUCKET_ID: X64_0x9F_3_athrx_IMAGE_pci.sys BUCKET_ID: X64_0x9F_3_athrx_IMAGE_pci.sys
    To Run in compatibility mode do the following:

    Right click the installer>properties>compatibility>choose OS

    http://windows.microsoft.com/en-US/windows-vista/Make-older-programs-run-in-this-version-of-Windows?SignedIn=1


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com


    • Edited by ZigZag3143x Sunday, April 28, 2013 11:17 PM
    Sunday, April 28, 2013 11:16 PM
  • That wifi device came with the computer I have not made any changes except recently when I thought I updated the driver.  I guess I did not I will have to locate a newer driver for that device.

    Ramon Cordova

    Sunday, April 28, 2013 11:21 PM
  • Do you know where I would located that program to specify it to run under an older version.  What would be the *.exe to look up?

    Thanks!


    Ramon Cordova

    Sunday, April 28, 2013 11:42 PM
  • Cordova

    There is not "program".  All you need to do is when you are installing the driver you right click it, then properties, then compatibility, then chose the OS.


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

    Sunday, April 28, 2013 11:56 PM