Exchange 32 bit Win 7 for 64 bit?

All replies

• 

  

  0

  Sign in to vote

  You have to contact Microsoft directly.  I don't know the telephone number, but this is just a peer-to-peer forum and is not part of Microsoft customer service.

  ---

  Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

  Monday, January 31, 2011 12:06 AM
• 

  

  0

  Sign in to vote

  You have to contact Microsoft directly.  I don't know the telephone number, but this is just a peer-to-peer forum and is not part of Microsoft customer service.

  ---

  Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

  OK, I just thought that someone else here might have had to make the exchange, and could verify what I already read last year.

  FW

  Monday, January 31, 2011 9:30 PM
• 

  

  0

  Sign in to vote

  Hi Track7,

  Excerpt from Mark [MSFT] post:

  Please email your address & phone number to tne64@microsoft.com.   Will send the 64-bit disk without a new product key within two weeks.   Please keep the product key that came with your 32-bit DVD.

  If I’ve already activated the key that came with the 32-bit disk, can I still use it to activate the 64-bit installation?

  Yes, you can if you’re re-installing on the same machine.   

  Since I’m getting a 64-bit disk, can I just discard the 32-bit that I got?

  No.  Please keep the original packaging of your 32-bit disk because you’ll need the product key to activate your 64-bit installation.

  I’ve sent my 32-bit disk back to Microsoft for an exchange, will I get a new 64-bit disk with key?

  Yes, we will send you a 64-bit disk with product key when we receive your 32-bit disk.      

  According to my shipment tracking, the 32-bit disk I sent has arrived at Microsoft.  Why haven’t I received my 64-bit disk?

  Your disk was sent to a Microsoft mailing center.  It would take a few more days for the disk to get routed to us for processing.   Given the volume we’re dealing with, we do batch shipping, so it may take 10-14 days before you receive your 64-bit disk.

  By which shipping method do you send the 64-bit disk?

  We ship via UPS Ground which, depending on your location, may take up to 5 business days to deliver from the time we ship.

  I emailed tne64@microsoft.com over a week ago, but have not received a response.  Will I ever get a response?

  Yes, you will get a response.  There’s a backlog of requests, which are being processed as quickly as possible in the order they came in.  Please be assured that you will get a response.   Thank you for your patience and understanding.

   

  ---

  Regards,

  Enamul

  ---

  
  Is this helpful? Then please click on the Vote As Helpful button. Is this an answer? Then click on Mark/Propose as an Answer

   

  • Edited by Enamul Tuesday, February 1, 2011 2:30 AM First line added
  • Proposed as answer by Enamul Tuesday, February 1, 2011 2:36 AM
  • Marked as answer by Juke Chou Tuesday, February 8, 2011 9:37 AM

  Tuesday, February 1, 2011 2:28 AM