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After Primary email address is changed Outlook shows old email address in the folder pane RRS feed

  • Question

  • Hello

    A users' Primary email address has been changed and she has signed into Office 365 Outlook with the new email address - all looks OK

    But in Outlook her old email address still appears at the top of the list of items (Inbox etc) in the folder pane. And also emails from her still arrive at the recipient from the old address (which remains as an alias as recommended).

    Any ideas?


    Tuesday, October 15, 2019 12:51 PM

Answers

  • Yes, that will delete the old email address included inbox... You can create new profile and configure on it the new email address, then you can switch between the both profiles or choose a default one.
    • Marked as answer by BayTree Tuesday, October 15, 2019 2:06 PM
    Tuesday, October 15, 2019 2:03 PM
  • That sounds like a better idea - create a new profile on the new email address (rather than deleting the old profile).

    Then if something unexpected occurs she still has all her stuff

    • Marked as answer by BayTree Tuesday, October 15, 2019 2:07 PM
    Tuesday, October 15, 2019 2:06 PM

All replies

  • Hi,

    I think that the user profile for the old email address still configured, go to Control Panel, in the search box, type Mail, click on the appeared icon, Email accounts, then delete the old email address and restart Outlook.

    Regards,

    SAAD Youssef

    ______

    Please remember to mark the replies as answer if they help, thank you!



    Tuesday, October 15, 2019 12:55 PM
  • That will delete everything right?

    Can't Outlook just change those details without deleting and re-creating the profile?

    Tuesday, October 15, 2019 1:27 PM
  • Yes, that will delete the old email address included inbox... You can create new profile and configure on it the new email address, then you can switch between the both profiles or choose a default one.
    • Marked as answer by BayTree Tuesday, October 15, 2019 2:06 PM
    Tuesday, October 15, 2019 2:03 PM
  • That sounds like a better idea - create a new profile on the new email address (rather than deleting the old profile).

    Then if something unexpected occurs she still has all her stuff

    • Marked as answer by BayTree Tuesday, October 15, 2019 2:07 PM
    Tuesday, October 15, 2019 2:06 PM
  • Hi,

    I'm glad to see your issue has been fixed.

    Here I will provide a brief summary of this post for your information. This will make answer searching in the forum easier!

    Request/Expectation:

    After Primary email address is changed Outlook shows old email address in the folder pane.

    Solution Summary:

    Create a new profile and configure the account on it.

    Reference Links:

    No.

    Regards, 

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.



    Wednesday, October 16, 2019 1:31 AM